I complete agree, even I am facing the same problem, Onsite Engineer came from Wipro on behalf of DELL and came for getting hinge cover replaced. But after replacing a loose connection it worked. Also, not to mention in this xps touchpad never worked, not even by the onsite engineer, even after getting the system restored to factory settings and also after replacing the touchstrip of the computer.
Support Request - DL5H4K1 - XPS M1530 - Case #: 20100414213338112 (KMM10325331I23241L0KM)
As per Dell Computer Technician: As there is a log stating the hinge cover has damages which wont be covered under the warranty, With the complete care warranty we can get the parts replaced which I have a mail from " indiaxps_ap " before that I asked for the option where in the warranty it no where states that if the parts have been damaged or broken by onsite engineer it won't be replaced and consumer has to suffer for the same.
All the help I received from Dell computer is to purchase warranty for Dell and get it replaced, which is quite frustrating. Even after repeated emails I was not provided ticket number, which later I received after contacting Email Support of Dell as I wanted in writing the actions which were told to me over phone.
Kindly suggest the way forward, as I will purchase the warranty, no issues ..but I don't want others should suffer like I did. I don't hesitate raising my voice against something that is being done wrong. No ownership is taken for the problems faced by users and no responsibility holded by Dell Computers Technical Support
Hope to get a response from your end.
Warm Regards
Abhinav
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