Dear Sir/Madam
I have purchase a pen drive from ebay .in as on 03-03-11.The dealer told that he has shipped the item on 13 march an the detail are
# PROFESSIONAL COURIER
# Airway bill details: CCU8089208
# Remarks: Shipped
When I called after 5 days to the courier company they told me that the shipment is not received yet pls called after two days an when i called them again they told me that the shipment is for Chennai an not for mumbai an it has been delivered to Chennai on 18 march. An when I had a web chat with the ebay this is what ther have said (Customeroaissiddique
Initial Question/Comment: Item not received or not as described
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1:24:30 PM SystemSystem
Rohit J. has joined this session!
1:24:30 PM SystemSystem
Connected with Rohit J.
1:24:35 PM AgentRohit J.
Hello, Welcome to eBay Live Help. My name is Rohit. How may I assist you today?
1:25:02 PM Customeroaissiddique
hello rohit this is siddique from mumbai
1:26:25 PM AgentRohit J.
How may I help you today?
1:28:00 PM Customeroaissiddique
Rohit I have done a purchase on 03-03 11 it was a pen drive an yet I have not recive the product
1:28:16 PM AgentRohit J.
To ensure the safety of your account, we will need to verify some details. Kindly provide your Name, Complete Registered Address, Pin Code and Telephone number.
1:29:00 PM Customeroaissiddique
the deller have shipped the pen drive on 13 of march. He has given a courier detail as PROFESSIONAL COURIER
# Airway bill details: CCU8089208
# Remarks: Shipped
1:30:04 PM AgentRohit J.
To ensure the safety of your account, we will need to verify some details. Kindly provide your Name, Complete Registered Address, Pin Code and Telephone number.
1:30:11 PM Customeroaissiddique
Now when i called up the courier company they say that this shippment was for chennai an not for mumbai. The device have been recived on 18 by them in chennai
1:30:30 PM Customeroaissiddique
Oais Siddique
1:31:26 PM Customeroaissiddique
Sunderram a701 evershine nagar behind rassaz mira road east thane 401107
1:31:33 PM Customeroaissiddique
9699335922
1:32:05 PM AgentRohit J.
Let me check the details.
1:33:02 PM Customeroaissiddique
the pas pay id details
1:33:05 PM Customeroaissiddique
PaisaPay ID 28593437636
1:34:26 PM Customeroaissiddique
r u there
1:35:20 PM AgentRohit J.
As on checking the details you have cancelled the refund request
1:35:31 PM Customeroaissiddique
yes
1:35:52 PM Customeroaissiddique
i want the device
1:35:55 PM AgentRohit J.
Hence it is intimated to us that you have received the item.
1:36:27 PM Customeroaissiddique
what
1:36:53 PM Customeroaissiddique
how taht is possible
1:36:55 PM AgentRohit J.
Sorry for the miscommunication.
1:37:38 PM Customeroaissiddique
it is been more then 21 day for a small product to be shipped
1:38:00 PM Customeroaissiddique
an how can the device go to chennai an not mumbai
1:38:23 PM Customeroaissiddique
did the seller fooled us by givening false courier detail
1:39:51 PM Customeroaissiddique
if so i will hang the selleran ebay to consurmer court for cheatingan giving false detail
1:40:10 PM AgentRohit J.
It seems that you cancelled the refund request today itself.
1:40:44 PM AgentRohit J.
If you cancel the refund request then It intimated us that you have received the item.
1:40:49 PM Customeroaissiddique
today only i gave a request an in two minutes time i have cancelled it
1:41:15 PM Customeroaissiddique
now dont lay on that only what about the 20 days that I am wating for
1:42:09 PM Customeroaissiddique
I want my product by week end or I will go to consumer cort regarding the same
1:43:06 PM AgentRohit J.
But may i know why you have cancelled the refund request?
1:43:23 PM Customeroaissiddique
how can ebay allow such false seller to trade on there site
1:43:35 PM AgentRohit J.
If you cancel the refund request it clearly intimated ebay that you have received the item.
1:44:00 PM Customeroaissiddique
how that is possible
1:45:21 PM AgentRohit J.
So if you have not received the item they may i know the reason for cancelling the refund request sir?
1:47:03 PM Customeroaissiddique
becuase i want the pen drive
1:47:49 PM AgentRohit J.
In this case you will need to get in touch with the seller only.
1:47:56 PM Customeroaissiddique
the seller have given me a good deal an I had a gift coupon of 75 used on that an that is the reasone I have cancelled the refund
1:48:29 PM AgentRohit J.
And have you confirmed us what you need to do to get the item that you want?
1:49:05 PM Customeroaissiddique
I am mailed twice to him but no response from his side
1:49:19 PM AgentRohit J.
But if you can the refund request as i told you previously it intimated to us that you have received the item.
1:49:43 PM AgentRohit J.
If seller is not reverting for the mail have you called the seller?
1:49:49 PM Customeroaissiddique
i have mailed more then tree times to our customer support check it out
1:50:25 PM Customeroaissiddique
is that my headace our yours
1:51:25 PM Customeroaissiddique
you have to check wheter the people who r selling are not foling with the people
1:52:07 PM Customeroaissiddique
this is your site an you people should keep a tarack on such thing
1:53:01 PM AgentRohit J.
But as of now as you have cancelled the refund request hence i will request to kindly get in touch with the seller.
1:53:24 PM Customeroaissiddique
so you people are not going to help me
1:53:55 PM Customeroaissiddique
if the seller dont response on that too than what??? /
1:54:26 PM AgentRohit J.
I request you to kindly get in touch with the seller only.
1:55:42 PM Customeroaissiddique
ok man I will mail this enetr session to consumer court
1:55:45 PM Customeroaissiddique
Before canceling the refund if you would have contacted to us we definitely, we would have helped you.
1:58:21 PM Customeroaissiddique
if i have not cancelled the refund request that what whould have happend
1:58:43 PM Customeroaissiddique
I have done so I got two mail to sho w to u
AgentRohit J.
But as of now as you have cancelled the refund request hence i will request to kindly get in touch with the seller.
1:53:24 PM Customeroaissiddique
so you people are not going to help me
1:53:55 PM Customeroaissiddique
if the seller dont response on that too than what??? /
1:54:26 PM AgentRohit J.
I request you to kindly get in touch with the seller only.
1:55:42 PM Customeroaissiddique
ok man I will mail this enetr session to consumer court
1:55:45 PM Customeroaissiddique
see you
1:56:01 PM AgentRohit J.
Is there anything else that I can help you with?
1:56:38 PM Customeroaissiddique
yes fool with your consumer
1:57:35 PM AgentRohit J.
I am sorry to say but It was your mistake of canceling the refund request.
1:57:36 PM Customeroaissiddique
r you people going to ask the seller why he has given a false courier detail or leave him to fool other too
1:58:21 PM AgentRohit J.
Before canceling the refund if you would have contacted to us we definitely, we would have helped you.
1:58:21 PM Customeroaissiddique
if i have not cancelled the refund request that what whould have happend
1:58:43 PM Customeroaissiddique
I have done so I got two mail to sho w to u
1:59:19 PM Customeroaissiddique
nithing happend yet
1:59:36 PM AgentRohit J.
If you have cancelled the refund request then we would have investigated with the seller to provide you the item or the refund.
2:00:06 PM AgentRohit J.
In this case i request you kindly get in touch with the seller.
2:00:13 PM Customeroaissiddique
Dear Sir/Madam I have booked a Strontium 8GB USB Bold Pen Drive on Sale date: 03/03 .An then i was sent a mail that the dealer wants some time more to delver the product He has ask for 13 march to deliver the product. An as the info I can check is that he deliverd it on 13 march. An it is 23 now an still I have not recive the pen drive yet. When I called the courier company they say that still they have not recive the product in there office yet an there told me to contact the chennai brach for the same. I dont now what is going on as it has taken more then 20 days to shiffed a small device. Is the seller trying to fool with me pls check this out.the Courier detail PROFESSIONAL COURIER # Airway bill details: CCU8089208 # Remarks: Shipped
2:00:32 PM Customeroaissiddique
this was the mail which i have sent to youll
2:00:46 PM AgentRohit J.
We would have investigated with the seller to provide you the item or the refund.
2:01:01 PM AgentRohit J.
If you wouldn't have cancelled the refund.
2:01:21 PM AgentRohit J.
Hence again i request you to kindly get in touch with the seller only.
2:03:07 PM Customeroaissiddique
Dear sovan
Sirji it has been 8 days now you have shipped the pen drive but still it has not reach mumbai office can you pls check it out. An is it possible to change the address of the delivery. If so Then pls do it to Sundaram A 701 Evershine Nagar Behinde rassaz cienma Mira Road east Thane 401107.
2:03:14 PM Customeroaissiddique
the secound mail
2:03:27 PM Customeroaissiddique
what is the contact detail of the seller
2:04:11 PM AgentRohit J.
I can surely provide you with seller's contact details.
2:04:17 PM Customeroaissiddique
no action will be taken on thesseller for providing fals detail
2:04:52 PM Customeroaissiddique
why did he gave a false deatil for the product
2:05:01 PM AgentRohit J.
Seller's Name: SOVANDEV MANNA
2:05:11 PM AgentRohit J.
email: [email protected]
Phone: 9674763574
2:05:19 PM Customeroaissiddique
I am calling the courier company for more then 1 week daily
2:05:37 PM Customeroaissiddique
the seller is from which place
2:06:07 PM AgentRohit J.
I again request you to get in touch with the seller only as you have cancelled the refund request from your end.)
when i ask them what action will they take action the seller there r not ready to talk about that .there r juct possing on my mistake which i made today .but are not read to take any action against the seller
Pls help me an other people who are been looted by this type of seller
looking forward for a kind response
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