Ezone / Microsoft Wireless Mouse 3000
Submitted a Microsoft Wireless Mouse For Repair around 2.5 mnths ago from ezone indore, still no response!!

Hi,

I submitted a Microsoft wireless mouse (purchased from your retail store ezone) on 9th june.

I was told that it'll take around 15 days to get it repaired and e zone would call back me when it is ready for delivery.

Then, after 15 days there was no reply and i forcefully had to visit ezone again where i was told that the guy who handles these issues isn't available now and they made me talk to him on phone, where he told that the mouse was sent out of town for repairs and it would take somewhere around 15-20 days for it to be ready.

He said that he'll call me when it gets repaired.

After 1.5 months (i.e on 23rd july), i revisited ezone where i was told that it still is under repairs and they'll call me back.

Then after 2 months i revisited ezone where i was told that the guy who handled these issues has left that ezone branch (Name: Nikhil) and they gave me a number of a new guy (Name: Nitish) and told me to talk to him first.

I called him and told him about this issue and he said that he didn't know anything about the mouse and he'll have to check for that first.

It's been around 3 months now and still I'm suffering b'coz my mouse which was supposed to be delivered to me back in 15 days, hasn't been there even in 3 months.

What do i have to do with a guy leaving your branch, and stuff?

I've suffered a lot and visited your A.B Road branch here in INDORE a lot of times.

It's been frustrating now nd i've suffered a lot...

I'm attaching a copy of the scanned rapair report with this mail and strongly suggest that you look into this matter seriously now as it has made your goodwill go down at least in my eyes, and i don't intend to purchase anything from ezone from now on...

Also, i received a reply from your earlier this month stating that u've informed the local ezone team here and i'll get a response withn 2 days. But the people at this branch of your's aren't ready to even listen to my problem and there hasn't been a proper response from them ever since i purchased the mouse...

So i require you to seriously look into the matter and reply me at earliest or else I'll be forced to take this matter to the Consumer Court...