I purchased a HP DV4 Pavilion from SANINFOTEK, NASIK on 26.10.2008 having serial no. CND83618DT. I am having problem with my laptop for battery backup. I have already given complaints several times regarding my laptop Complaint Nos: CCHSAP241924, CCHSAP242498. From the date of purchase I am having Battery backup problem 3 times. My laptop battery is not getting charged beyond 3%.
First I gave the laptop to the Authorised Dealer. After 3days I got back my laptop saying that the problem have been solved. But after some months i.e. 3-4 months I got same problem again, then again I gave the laptop again to the Authorised Dealer who in turn gave the same to HP Service center at Nasik (SIMTECH COMPUTRONICS (P) LTD, Ph No. 0253-6627209) on 02/06 vide their Token No 252 having battery problem. After one day they returned back the laptop after refixing the system board.
The laptop worked properly upto 20/10 and suddenly on 21/10 the same problem started again. Again I handed over the Laptop on 23/10 (within the warranty period) to HP Service Centre at Nasik (SIMTECH COMPUTRONICS (P) LTD, Ph. No. 0253-6637209) vide their token no 966.
Subsequently HP service Center have changed the battery and given back my laptop on 12.12.09. But after using the laptop for some days i.e. on 15.12.2009 it is seen that same problem again started. Then I immediately contacted Mr. Sanjay, HP Pune who was coordinating with me for the above problem.
He immediately took back my laptop and asked me that the laptop will be taken to PUNE for further analysing. Now I would like to mention that I am fad up. It is already completed 3 months, but till date I am not able to get back my laptop. I think 3 month is sufficient time to solve any problem.
As of date already one month completed after taking the laptop back to pune. That means that your experts are also not able to find out the cause of the problem.
Now I am claiming the following from HP :
• I want a new laptop of equal or higher configuration in replacement of the problematic existing laptop and you can make R & D (Research and Development) of the problem with that laptop. Because after getting back this laptop also I will not be confident that this laptop will not give any other problem. I purchased HP laptop taking into consideration that HP has good service network and their product is also of world class.
• I purchased the laptop for my personal home use. Since last 3 months I am not able to use my own laptop. Of course I have been given a standby laptop, but standby laptop cannot be treated as own.
RAJESH KUMAR MISHRA
TYPE IV C245
HAL TOWNSHIP, OJHAR
NASHIK 422207
MAHARASTRA
9423967139
0 comments