Complaints for HP laptop & service for – HP 2133 (KZ977PA)
I purchased above mentioned machine few years back relying on brand HP, But found my trust misplaced. I purchased this machine mainly to use during my travelling abroad, and is hardly used since I bought it. Firstly machine performed below expectation considering price I paid. dealer suggested to upgrade RAM, so I did to 2GB. did not help much. later machine started giving problems than I found your authorized service centers equally disappointing.
First exp.- after few months problem started there was no display I took for service to SIMTECH @ Dadar (W). where they repaired my mother board. but also my ram memory card also got exchanged, system started showing less memory so I got it checked and I found ser.nos. did not match with one on dealers invoice. I complained to SIMTECH- nothing happened.
Second exp.-later during warranty period I took machine for check to SIMTECH @ andheri (E). for it slow performance, they could not do anything to solved the problem only formatted my disk gave me back saying can’t do anything. While returning the machine they demanded charges of RS.300 which is levied on only if machine is not under warranty. I produced my dealer invoice of MEGAHERTZ @ lamington rd. no. CS/08-09/449. They did not accept this they asked me to furnish supplier invoice, though this was ridiculous, I sensed they were playing game, I went along and procured invoice of RASHI PERIPHERALS – INV. NO. 2200803272.they made me make few trips ultimately they told me to pay Rs.300 without receipt . otherwise they will not release my machine, they jotted on my service report that I paid the amount and returned my machine. After few more trips they told me they will send me refund to my address…I am still waiting for that refund!!!
Third exp. After few months again I did have similar prob. Of no display I took machine for check to SIMTECH @ Dadar (W). after few days I received a call reporting motherboard needs replacement and charges will be RS. 20, 000. This was ridiculous as I could get new &better machine for less amount (off course I would not think of buying HP machine again) so I got my machine back. Recently I found somebody ready to repair this fault and after opening the machine it was found that my wifi device was missing. A week ago I went to speak to person incharge @ SIMTECH @ Dadar (W). Mr. Junaid khan. his Response to my complain was equally disappointing matching with this product.
Hoping writing to your dept. will make any difference. What I want now to replace me with new machine.
Regards,
f.bearingwala
attached all service reports n invoices
[email protected]
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