Sir,
I have been facing a lot of problems with my HP laptop. I got this high configuration HP pavilion DV6 3123 TX system in January. It has been giving me a lot of problems since June itself. I have made 100s of calls to HP. But i have got no solution to my problems. After spending Rs 52, 000 I have got this laptop which does not work fine at all.
To name a few, it has problems with-
1. The wi-fi card.
2. the HP webcam
3. the optical Drive
4. The USB ports
5. The blacking out of the screen
6. over-heating of the laptop
7. hanging of the system
Whenever I try and contact a personwho is handling my case, I am not able to reach him at all. the excuses i get every time are either they are on lunch, or on a leave or busy on some other call. When i tell the customer care representative to please tell the superior whi is handling my call me back, i everytime get an assurance that he would b ut he never does.
Attached is the email I sent to hp just a few minutes ago after again trying to contact Mr. Rajiv Singh who is handling my case and was yet again unable to reach him.
please address to my grievance and help me find a solution to the problem as soon as possible.
The mail I sent was-
from Abhinav Gupta [email protected]
to [email protected]
date Mon, Oct 24 at 11:58 AM
subject 4665714885
mailed-by gmail.com
hide details 11:58 AM (30 minutes ago)
Sir,
Case ID-4633076405-461
Serial no-INA 0450M3T
I got a laptop of HP Pavilion DV6, 3123 TX on the 26th of January. For 3 months, the laptop worked fine without any problems.
However, come June, I started to experience an issue with the speakers of my laptop. The speakers did not give any external sound. I complained, and within 3 days, my speakers were replaced. But unfortunately, the problem was not sorted out then. For 2 months, I kept calling HP. Everytime, I used to get the same response that my speakers would be replaced. They were replaced about 4 times when it became clear the second time itself that the speakers not working was not an issue regarding the speakers themselves and something else. Then my case was escalated. Mr. Sarabjeet Singh first handled the case. During that time, issues with the wi-fi card, the web-cam, overheating of the laptop, High quality videos not playing fine, the screen blacking out, the optical drive of the laptop, 2 USB ports, softwares crashing also sprung up. After speaking with him once, I never spoke to him again. Because he was always busy on other calls or on a leave or having lunch. Then Mr. Sapthagiri handled the case. Same problem happened with him. Now after having made at least 15 calls to HP and convincing at least 5 customer care representatives and Mr. Vijay Kumar (head of HP service center, Okhla, Delhi), that the issue was not with speakers but with something else, finally my motherboard was replaced.
It solved the problems with the speakers, but not with anything else.
After again calling, an engineer was sent to my place to reinstall the OS. however, The OS would not reinstall. 3 CDs of the OS were sent by HP. None worked. Again a fourth CD was being sent, when I requested for the umpteenth time that the issue would not be with the CD.
Finally, a request was made to me by Mr. Vijay Kumar to send the laptop to the service center, which would be sent back after 2 days. The laptop was sent after 2 weeks. The same problems however persisted. Again, the case was escalated.
Now, there is an issue with nearly each and every part of the laptop and forget anything else, ever normal internet usage is not possible. While typing this email itself, and no other application was open and external device was connected, the CPU usage was nearly 70% and the fan was working at top speed.
Now, when I was looking for a solution, I came to hear that a new case has been generated.
I am a student of B.Tech fourth year. I have to make my projects and presentations. This laptop has made it nearly impossible for me to do my work and it could not be explained how much my work has suffered because of it.
Now sir, I am not going to deal with HP anymore. If you can please return me my money back of this laptop, Please do so. If not, I would be left with no option but to go to the consumer court.
When i try to speak with you as well, the same, you are busy as well and " not able to receive the call".
I hope I do receive a call from you with some viable solution today itself. If I do, fine. If not, Tomorrow itself I am filing a case against HP.
Abhinav Gupta
9999211833
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