This is to inform you that one of my customer has bought ACER 5738 Laptop from my retail outlet but when he faced some technical problem in that he went to your service centre at Tonk Road-Jaipur.
The behavior of your staff Mr. Vikas was totally unprofessional and intolerable. He said to customer
1. This model is a discontinued model and the retailer has forced you to buy a product which is out of market since Jan.
2. You have paid Rs.33995 for a model with core 2 duo processor which is foolishness. If you would have come to us we have given you corei3 model at cheaper price.
3. We will not give you any service in this go to the retailer and tell them to give the service.
If this is the service standard of your company I am afraid how would I sell your product. It is also very unfortunate that I have also bought ACER I don’t know what kind of problem I am going to face in future.
If there is any kind of seriousness in your company regarding customer service, I expect a call from you.
Rakesh Kumar
09971713237
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