To whomsoever it may concern
This is with reference to the Acer laptop - Model TM5730 (Serial Number: LXTQ20C0048370831C2000) I purchased in May from AACTIVE TINY LAPTOPS, Velachery, Chennai - 42, an authorized dealer for Acer laptops.
From the onset, I have had problems with the LCD screen. It keeps flickering constantly. I have approached the service center on numerous occasions in the past year regarding this issue, but continue to face the same problem recurrently within a week after servicing. Being an engineering student, I require my laptop for my study and find it extremely difficult to cope with constant servicing and the delays therewith. The name of the servicing center is ORIGIN IT & FACILITY SOLUTIONS PVT LTD, Thiruvanmiyur, Chennai - 41 (Ph: 91 44 22542133/35)
The irony of this situation is, the first time I took my laptop to get this problem rectified barely a month after purchase, I was informed by the person at the service center that the model I had purchased had a proven defect with the screen - something the sales personnel at AACTIVE TINY LAPTOPS, Velachery, conveniently forgot to tell me.
I request you to look into the matter with utmost urgency and direct the company to give me a replacement for the defective laptop that I have been struggling with from May. My warranty expires in May and I will be grateful if this could be effected by then.
Thanking You
Yours Sincerely,
Abhijit Srinivasan
III Year, B.Tech Marine Technology
MTCI, AMET University,
Chennai.
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