I ordered Pantel & BSNL T Pad in April.(PENT0044745) through Bank A/C transfer by PNB Bank ID-M572367 on 3rd May.
I paid Rs 3500/ for Pantel T Pad and BSNL SIM CARD. Other charges including bank charges & freight charges were also paid.
I received T Pad on 17th May by Gati courier, but i didn't get The BSNL SIM card along with Tpad, in fact the bill that I received along with Tpad is of Rs 3250/ .There was no mention of SIM Card or its charges in the bill and no communication was made in respect of receiving the SIM card or other option.
I called Pantel Noida office several times but no convincing answer was given to me.
On using the Pantel T pad i found that after regular use for 10 days there was a problem in the LCD display. I reported it to the service center in Jaipur after registering complaint on consumer care Complaint no --PANT/JAI/12/6/05/006/0006 . To my surprise the service center blamed me for LCD malfunctioning as poor handling of T pad on my part.
It is disappointing that after such fraudulent malpractice the company poor consumer service continues and no redressal to my genuine complaint has been made so far.
Rather they told me that there is no warranty for this.
I have few questions to raise?
1. Lesser billing amount than the amount paid is justified?
2 What about the SIM Card that the company promised to give and additional charges paid?
3 BSNL Service center conveyed that no sim issued to Pantel, means that Pantel is a bogus company cheating customers.
4 what is the utility of warranty for this item?
Dear friends my advise to you is that DO NOT ORDER PANTEL T PAD ITS A COMPANY GIMMICK OF MAKING MONEY BY FRAUDULENT MEANS LIKE A CHIT FUND.
In case the company does not take remedial measure of my complaint i am going to sue Both Pantel & BSNL in MRTP court as well as criminal conduct under section 420IPC.
Dr Ronak Jain
91-9887254132
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