MAIL SENT ON 20TH JULY TO COMPANY ON [email protected] BUT NO REPLY RECEIVED...
Dear Sir,
I had calls from Mr. Ravi Pathak and Mr. Amit Parashar regarding the faulty delivery made to me under my order no PENT0062246. And they have informed the following:-
1. The T Pad was sent to me without the SIM, even though I paid for a T Pad with SIM. They now say that they are ready to supply a dongle where the SIM can be put. I do not agree to this as nowhere in the specification or later I was told that the Pad will have to used with a SIM only thru’ a dongle. I would not like the port to be used for dongle and thereby can’t use any other attachment, as it has only one port.
2. The SIM supplied will have to activated by my going to Pune or Nagpur. This again is very strange how could you ask a customer from Mumbai to go to Pune or Nagpur to get the SIM activated. You knew from the date of booking and till you dispatched the Pad that the user is in Mumbai and if you did not have the facility in Mumbai for activation, you should have:-
a. Put up on the website that this offer is NOT for Mumbai. OR
b. Immediately after you booked the order informed that condition that SIM will have to activated in different city. OR
c. Refused to take the order.
Now after accepting the payment, making the delivery you cannot put up conditions. Your offer to refund the amount paid for SIM is also not in order, as it is of no use to have a Pad without the SIM. If this restriction was mentioned in your website or in your order confirmation I may not have opted for the Pad.
3. As regards my complaint of a totally inactive screen to slide action, your now claiming that in case i want the Pad with a slide option, I will have to upgrade to a higher model is again not in place. You have no where in your website mentioned that the screen offered with this model is less active to slide action, and that if a customer wants a totally active options he should opt for the other models. You have deliberately concealed this fact. Your offer to now upgrade the Pad to a higher model is not in place as it shows that you have misguided the customer to buy a model and if he complaints offer him a next model and take the difference amount. Nowhere in your site you have mentioned about this restriction to use of this T-Pad.
Hence I request you kindly provide a T-Pad which is as per the specifications given in your Invoice and which works to the satisfaction of the customers. Please do not escalate the matter.
Thanks & Regards,
R.K. Sharma
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