I applied for a new Broadband connection of Airtel in first week of March from Harish (Mobile Number 09910188856). Harish is the sales person from airtel. I gave him address proof, photographs and a Citi Bank Cheque (number - 470341). After this on 13th March, He checked the position in roof to place the wire. because the main switch was in next Building and he already know that, next building authority can cut wire any time. but still he allow the person (from airtel) to put the wire from that building. on that same day i.e. on 13th March, Pradeep from Airtel came to establish the new connection at 8.00 pm. Then he did some r&d over the wire in my house and placed a new wi-fi connection with new Landline phone and shows us a running internet connection, which was working for 1 minute and stooping for 15 minutes. Then he said, this could be the problem with Switch. so he left and told to come on next day.
On Next Day a person came, who did wiring in my house. He checked the wire and found cut. Now i called up Harish Again to manage this, on 14th March. Then i wait for few days, but didn't get any response from him. I did complain over mail to Airtel. [email protected] on 15th March, 23rd and 24th March. but didn't get any response from Airtel about this. So i stooped the citibank cheque (number 470341). i called up Harish again and again, then he came once on 24th March, and said that wire is already attached, we will fix your connection problem soon. But on same day Airtel disconnected my BroadBand Services, because of payment.
i am pasting my Mail, which i sent to airtel on 15th March.
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Hi,
i am very frustrating with your internet connection. As i just used this for 1 night (only for 2 hours on13th March arround 9.30 pm), your connection is very poor, My Problems are listed below:
1. Internet is working for 2 mins and then its stopping for 10 mins. Then i have to wait until its enabling.
2. As outgoing or incoming will be held in Phone, Internet connection will be drooped.
3. No Permanent Connection is provided to me. All your employees gave me a temporary connection. A DP is in another building, where my internet connection wire has attached and their building guard already informed that, you are not allowed to put any wire on his building, still your employee did same thing and then they cut the wire on next day morning.
Because of above problems, i stooped the cheque, which i gave you.
If you can not provide me any permanent connection then Please drop my request for taking Airtel connection form you. I already informed your employees to remove all assets, until any permanent connection. I want to make, my all things should be renewal as before (like payment mainly).
My connection is made on 13th march evening around 9.30 pm. And then my connection was dead from 14th march, 8 AM around. So frustrating things...
Regards,
Varun Upadhyay
91-9350744211
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Now i am getting call from airtel again and again for making payment. although i have not a proper connection yet. I did complain over phone to airtel customer care on 29th March. That if you could not give me a proper connection then please remove the assets, provided by you. then he said to me to pay charge for that. why should i pay about that, which i didn't used yet. Its not a Customer problem to activate the connection properly. But its Airtel employees job to give the best job to customer. Its getting very headache to me every day, that what could be the solution, but no employee of Airtel is giving response well.
I told to Customer care, that i am ready to pay the amount, but you should have to start my payment from that day and give me a proper connection. but they are not ready for this.
My complain ID in Airtel is 128626831.
Following persons are responsible for this:
Harish: Sales person (09910188856)
Praveen: Internet activation person
Rajeev: Customer care person (from 011-44444555)
No proper connection is established yet from airtel, then why should i pay for that. Please help me out.
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