With ref to the abovementioned AWB no 12882715226, it may be noted that the said awb was despatched on 25th Aug'10 for Noida & was supposed to be delivered by 26th Aug, but the same has not been delivered till date.
Further it was surprising to notice that absurd comments were put up on the mail tracker/ customer care with remarks such as consignee not available, where as the fact is that the location is a well known store with 24 hrs guard posted over there.
I tried to file a complaint with the customer care exe. Ms Jyoti at UP (Ghaziabad) location but she refused to file any complaints with the remarks that no complaints can be filed for such non delivery cases.
Till date my awb has not been delivered with no trace of the awb and no satisfactory replies from Blue Dart officials.
It seems that Blue dart people have forgetton their service code and their service has become very pathetic.
Request you to look into the matter and trace the awb and further put a proper apology for the irresponsive behaviour of your staff.
Otherwise i would be forced to take up the matter to consumer court for appropriate action.
Complainant
Arunesh Roy
#09310181435
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