Here is the copy of my email submitted to the CEO of BSES, haven't receive the response. Can u get this resolved?
Thanks & Regards,
Savinder Pal Singh
Date: Mon, 19 Apr 21:55:27 -0700
From: [email protected]
Subject: Erratic Bill
To: [email protected]
CC: [email protected]
Hi,
This is with ref to my complaint request no. 26401304100001 dated 13th April for Erratic Bill,
As per past records my
Feb bill amt is Rs.430
Dec bill amt is Rs.1580
Oct bill amt is Rs.910
Then why my April bill amt is 8140...?
I logged my complaint with BSES office at East Punjabi Bagh with one of your representative named Mr. Bhupendra. He kept the subject of my complaint as "Wrong Reading". I said you should write it as "Erratic Bill" or not as per "Average Previous Generated Bill". I explained that you can check the history of my past billing, never ever we have received this sort of a bill. There is nobody in the house to use the electricity. He told me that one of BSES rep will visit the house & check the reading. Since yesterday nobody visited, but today afternoon one of the rep came and told my Mother that the meter is working fine.
Is this is the process of giving the explanation /clarification to the consumer? I am not convinced with this process. You should provide the justification/Logical/Concrete answer.
I believe either there is something wrong in the process of BSES or its Meters.
Kindly, stop harassing the consumers.
"Do BSES Provide Reimbursements to the consumers For Breakdowns? "
Please amend the bill as per my past record to make it justifiable.
Thanks & Regards,
Savinder Pal Singh
s/o S. Jagjit Singh
CRN No.: 2640161082
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