My in-laws relocated from Delhi to Pune on 18th October and got their household stuff shifted through :
Central Cargo Packers & Movers
E-mail: [email protected]
The stuff was packed & moved from my house on 16th Oct vide Consignment No. 3628 with a promise to deliver at the destination in 5 days. I had to face the following problems in dealing with the Organization & its employees:
1.The items were supposed to be taken in a separate truck with no sharing but that did not happen rather it was shared with someone else’s things and charged as per separate vehicle.
2. Delivery was promised in 5-7 days. After much follow up with no info at most times, I finally received the stuff at 4:30pm on 27th October (11 days).
3. During the process of follow up for delay in receipt, none of the Officials in the Company in New Delhi (Mr. Anil Sharma (M.No.9310076233) who is responsible for taking customer complaints of Delhi and Ghaziabad zone), Maharashtra (Ms. Kavita who is a manager for the customer care dept), were able to give me a clear picture on the location of the truck and status of its arrival. Moreover they kept passing the buck on each other, were speaking very rudely and eventually even stopped answering my calls.
4. When the stuff finally arrived, it was accompanied with somone else’s stuff in there and when we denied paying the balance amount because even after promising separate vehicle it was sent in sharing, they refused to unload the things saying that as per policies the unloading happens only when the balance payment is made.
5. While the stuff was packed at Delhi, I was told that all the boxes will be plastic laminated at the Company Office, but the state in which the stuff arrived was beyond recognition. Forget about lamination, even the cardboard packing was ripping apart. Some stuff had no packing material at all almost everything is damaged either partially or fully and they do not take any responsibility of paying for those damages.
6.Due to poor quality of packing, lot of my stuff has arrived broken or chipped. Major breakages – list is below.
1. Sofa (Left arm and back damaged: Main sofa)
2. 1 Sofa chair’s (Arm damaged)
3. TOTAL Bed damaged
4. Trunk total damaged
5. Matress damaged
6. Bed box damaged
7. Iron almirah
8. Mirror of a Painting damaged
9. Side trolley mirror damaged
10. 1 carton missing (26 recd, 1 left)
11. Item no 34 missing. i.e. Curtains Rods..
8. The worst in all this is the rude behavior, not taking client calls and not responding as promised. Mr O P Sharma (09321126233) who is at a higher level in the company is also rude and non-cooperative. He is also not giving proper answers and hence I am forced to write to Consumer forum as they never replied to the several mails sent through their website.
I will need your assistance in getting this resolved and get me the overcharged amount, loss due to damages and compensation for the tension, harrasement and rude behavior.
Contact no 9767970620/9881150150