I am Bharat gas consumer attached to Dhanalakshmi gas agency. The agency has 4 telephone lines and it is very very difficulty to get the line. One has to try continuously not less than 1 hour to get the line and talk to the agency for booking refill. Today (dated 6th Dec. / Time 10 am) i am trying the agency for the past one and a half hour to give a complaint of gas leak and to send a mechanic, but i could not get the line so far. Hence i found and tried the emergency number : 9710494300, but the person by name Mr. Hari is very irresponsible since he has cut the line with no proper answer. Then i have to call again, when he said that he can attend only after 5.30 pm and before that one has to contact the agency, but the agency's situation is horrible without quick access. (Dhanalakshmi agency numbers :25324905, 25321154, 25323264, 65287775 any one can try theses numbers and see how difficulty it is for quick access)
I have asked the emergency contact person Mr. Hari, then what is the meaning of emergency when you donot attend immediately? There is no proper answer for that.
Then i have called the consumer care section of Bharat gas office at AnnaNagar. But it looks to me the consumer care section is not for the consumer but for helping the agency only, because many times when i have taken complaint about the agency the consumer section has rather tried to tell excuses as lorry strike, no supply, rains etc. throught the year than to solve the consumer grievance. So when today i have called and was telling about the gas leak/agency numbers unable to access/emergency numbers' response, the lady at the consumer care very uncaringly replys same excuses mentioned above. Then when asked about what is the meaning of emergency given, but the person is ready to attened only after 5.30pm, there is no proper answer for that.
So one can understand the fate of the consumer especially of Dhanalakshmi agency of Bharat gas. I can only say the Bharat gas' consumber care is virtually dead.
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