Respected Sir / Madam
We have following complaints against the agency from which we buy gas cylinders:
1) not supplying the refilled cylinders on time. they take their own time and not on specified or promised time
2) telephone numbers of agency is always busy. I understand they might be getting many calls, but they should have either Q system or more telephone numbers to give service.
3) the staff attending the customers call are not at all proffessional. They dont listen to what you say but keep repeating their say.
4) Every time we approach them we get a feeling that they are doing some favour in supplying us the cylinder...
5) Last time my gas cylinder got over on 14th november and when i tried to replace the cylinder i found out that agency has supplied a damaged cylinder to us and after repeated phone calls they have sent their person after one week. meanwhile i had to borrow cylinder from my neighbour. The agency care nothing for customer safety. Infact i am at home alone with 10 month old baby and my husband comes in the evening from office. what if there is a leakage or any problem. inspite of explaining my problem also they sent their person with replacement cylinder in their own time on 24th nov. the matter worst than this is they did not take my booking on first week of december as they have noted the date on which replacement cylinder was given us ie., 24th nov. but we have got the delivery of damaged cylinder more than 1 and half months back.
6) last week after an hot argument they took my booking and now today after a week when i call they cooly say we will get it next week... What do we do if the gas gets over?
Please let us know why we should go through such harrassment?
will be greatful if someone can please attend this complaint and help us to use the rights given to us in right way. this is the first time iam complaining to your forum trusting and anticipating that some one will surely attend this complaint!!
THanks
Usha Sam
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