I booked my cylinder on 8-Mar and they have not supplied till date (30-Mar).
When I asked them why they didn’t supply, their reply: “we sent the gas, but nobody was at home.” All the time my parents and my wife remain at home. Instead of attending to the problem, they give such mindless excuses.
They book only after one month of last supply and then supply only after 15 days of booking. And this time it has crossed even 23 days.
One cylinder can’t last for more than 40 days in my family. I told Indane Gas Office here in Salem (near Salem junction) about this problem, their reply was "its your problem".
Yesterday my gas got over, so I had to manage it from my neighbour whose cylinder is also going to get empty in next few days, then he will take back his cylinder. And I will have to go to some other person.
They have given 3-4 numbers of Salem Office to contact, but nobody attends the call. When I told them about this, their reply :”we have 21 crores customers. Therefore phones remain busy. ” I said even when phone keeps ringing, you don’t pick it up. Their reply : “Bell rings in the exchange, not here”.
And the person who comes to deliever the gas never finds my house, even when I have showed him the way twice. He can find my neighbour's house, but not mine. (This state is not my native state.) Although, each month we have to pay Rs. 20 extra for home delivery, but everytime I have to come from office to show him the way to my house.
Why company causing so much harassment to its customers.
Ravi Yadav
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