I am a qualified Mechanical Engineering graduate with 36 years experience in PHED. I got installed a KENT GRAND MINERAL RO M/C No100603023 in Nov/ Dec through dealer of the Co. at Jaipur. Since then the SMPS (Adopter) of this purifier getting frequent failures which I had to get replaced by paying every time high cost of new Co's adopter and high service charges in addition to stopping the water supply. On repeated requests to Company, the competent Company Officers are not attending to find out reasons of such frequent failures and rectify so that at least now on it can be prevented.
I am shocked to experience that none of the officers contacted cared to my grievances. The officers namely: Mr Mukesh, Mr Amit Sahay, Mr Vinod K, Mr Deepak Sharma at Jaipur were repeatedly informed of frequent failures and Mr Pranay at NOIDA Head Office informed but my complaint still remains causing me to frequently paying for SMPS and service charges to the dealer which is like action of cheating or carelessness of the Company and I am finding no solution except approaching you.
S.L.Gupta
09413236260
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