I have written to consumer forum about Mahanager Gas connection delay over 10 months and I got reply from Mahanagar Gas Limited, asking details on providing the details, they returned saying your complaint has been forwarded to the concerned dept, on later follow up I got the details that the work will be completed by 15 April in mean time all the other members of the building followed up with Thane lewiswadi, the workmen used to come and sleep in compound and go and we got letter from MGL the work is completed, we followed up saying nothing has been done again the workmen started coming and when they were sleeping we did not allow them to sleep and then they did partial work and still the work is pending for the final installation, now again follow up I get the support letter saying your complaint has been forwarded, some sort of joke the support dept is a courier service without resposibilty, when we were in the office we found there was mission statement and it seemed MGL is ISO certified but on request for customer feedback form it was not provided so how come MGL is ISO certified, the Govt of India should look MGL is in scam like the 2G where it has taken license and outsourcing the job and then tellling the consumers we have labour problem, if MGL cannot support then the license should be immediately terminated so other companies can take over.
Below is the response from the MGL support.:
On Fri, Apr 15 at 1:00 PM, Support wrote:
Dear Sir / Madam,
This is an acknowledgement for the mail sent by you.
The context of the complaint has been once again forwarded to the concerned dept as a reminder for further resolution / action.
Your unique docket / complain number is XXXXXX & BP No is XXXXXXXXX.
Regards,
Customer Care,
Mahanagar Gas Limited.
For further details logon to - www.mahanagargas.com
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