Dear Consumer court,
MSEB staff have erroneously disconnected our power supply since yesterday i.e 26the December morning witheout any warning and prior intimation theough we have paid online all thee bills well in advance. The due date being 29the December, it is very strange, theat theey visited our house, as we are working class theey weren't able to contact us and disconnected witheout any verbal or written reminders or warnings.
This is pathetic and caused us inconvenience as we have a 2 year old kid at home and we had to suffer for a whole night witheout the electricity. Firstly it is very difficult to get through their numbers, once they pick up after half the day is spent calling them they start giving the same old excuses saying this is not our department call another numbers or not our area... I had called more then ten numbers since morning but the only answer i get is - this is not our area and or please personally go and visit our offices with the receipt. We fail to understand when its their fault and they have done such a serious error why should we visit their office and wait for their response. It should be MSEB who are suppose to get back to us and resume services quickly.. but they are least bothered. They don't want to help at all instead they are giving ten different number to call. we are doing online payment as we don't have time like government officials have in their office we are working class people with very less time for these unwanted issues.
Please help We are having lots of hope on consumer court to take a severe action and make them realize their carelessness.
Thanking you,
Sachin Mahulkar
Consumer number- 020012452862 (unit no. - 4167)
Mobile no. - 9833254516/ 8898055104
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