I have purchased a water purifier of Philips - Sr, No. WP 3893 727 001744 in the year 2008.
Now it's in warranty period. I contacted to local Philips Service Center at Ahmedabad named Aalap Service Center, C.G. Road, Ahmedabad on Dt. 1st April. They said that I need to log the complain on call center then they will send a technician. I logged the complain on the same day (1/04) and the complain number is 200521. The call center person said that the person will come on 2nd April between 1:30 PM to 3:30 PM. I had put all my work on hold today on 2nd April and waiting for the technician. I had make calls to the call center 4 times and then also called to the Aalap service center on Ph. No. 079-26402654. But till now it is 7:00 PM in evening, there is no technician came.
This type of bogus system wastes lot of time of the customer. If local center wish, they can log a complain on their center and provide a service. Today I have wasted my whole time by making calls to these people and waiting for the technician, because they didn't replied me in proper way. The local center Aalap services, I got a reply on that the technician will be available within hour when I called them. So It has wasted all my day.
As my water purifier is under warranty period, these people didnt took proper care.
0 comments