This is a formal complaint against Just Dial for cheating with EduGroomers for promising a category "aptitude test center" along with "career counselling center" in the gold package. The sale person "Mr. Chirag Tankaria" while confirming the sale had personally committed for adding these 2 categories mentioned above but has only delivered the category "career counselling center" and the company refuses to take any actions this fraud and commitment made by Mr. Chirag Tankaria sales person of JD.
We would also like to highlight another fraudulent activity that has raised our concern regarding call flows of Just Dial since January 12 we have observed that just Dial has been duplicating caller information to show higher members in call traffic for the purpose of making a sale. Upon asking customer service and sale person of Just Dial the only answer we get is that, "this may be something done by the server which they are not aware of.. However we have noticed that this call traffic duplication has only increased.
Thirdly we would like to bring forward the mismanagement of data with Just Dial basic package. EduGroomers has 2 packages bought from Just Dial. The basic package guarantees 3 to 4 leads per day but EduGroomers receive hardly 1 or none on a daily basis. EduGroomers has no idea whay they denied leads that were promised by sales people of Just Dial.
This is evident herewith that Just Dial is fraudulently promising customers for services that they clearly do not provide. Once a customer buys the service the sales people do not pickup calls and customer care service just say "sorry but we cannot help"
EduGroomers issues Just Dial 15 day for making amendments to the fraudulent activity done by Just Dial.
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