I had AMC with Eureka Frobes from 29-JUl to 28-Jul (Contract Receipt No 17924491).
During the period I got problem (appliance was not working at all) with my appliance and I register service request from help line and person visit and ask for another 1-2 days but did not come and I waited for 3 days. Then again I asked and person visited after 7 to 8 days.
It happens 2 times during agreement period.
On renewal I asked for assurance but I got simple answer It might happen even from customer service.
I register complaint again with Customer Service for the assurance and they committed that senior guy will visit at home in next 24 hours.
Person visited and asked for 250 service charges and 1050 for AMC.
Neither he was listening and nor understanding finally I asked him to leave but simply keep asking for what he started and he started wrong language.
Only customer is suffering for both side.
It seems everything is in Service Center hand and they can play like anything with customer, Eureka Frorbes seems like handicapped.
Only assurance is there from Help Line but no action.
During these problems my family members suffered with infection due to water quality, WHO is going to pay for it???
Should I surrender my appliance to Eureka Forbes (I will not ask to refund)
OR SUGGEST ME :(
Rajesh Jain
C-103, Parsavnath Majestic Floors, Indrapuram Ghaziabad.
Mob: 9999511567
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