Company Address:
AVA Merchandising Pvt. Ltd.
Plot no -62 sector -18
Gurgaon Haryana -122001
Ph: 18001800300, 01244697800
Complaint: I ordered Blackberry 8830 on 3rd March through Credit Card EMI Payments at AVA Call Center, My Order number is HD6271, They committed me within 21 Days they will deliver the product.
But as now 4 months passed, i still not get any product, when i caller up at their call Center they will not give any satisfactory answer for delivery of product, they always said "sir, we have not any information about this".
On 13th April I received a confirmation mail from their team leader regarding my refund for product, he committed me my money will credit in my account within 30 days, when i called up on 17th May at their call centers for refund status they confirmed me we didn't receive any request for refund, again on 17th May i gave required for refund, the gave me timeline for refund 45 days, then on 23rd June when my refund timeline period is going to completed within 4 5 days, they called up and told me sir we will give you Blackberry curve instead of Blackberry 8830, we will dispacth this product within in 2 days, after that i am continuoulsy following up with thei Customer care Executiv, neither they confirm about the delivery of product and neither these guys refund my money.
Please help to resolve this issude on priority.
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