Akshay D. Kumbhar
Guru Vatika CHS,
Plot No. 58/3, 104,
near new prant office,
thana naka road,
Panvel-410206
Maharashtra.
Mob. No.:- 9987030491
Dear sir/madam,
I am Akshay D. Kumbhar. I am living in Panvel. I have purchased Micromax X560 mobile on 30th June. From New India Electronics, Panvel. IMEI no. 910548700570382.
On 13th June I have deposited my mobile with micromax service center in Panvel for the repairing. I was having problem of touch screen, On off button, And software.
After two weeks they gave my mobile back but still it having same problem rather much more. Then again they send it to company for repair because till that day it's in warranty.
After a one month on 30th july I got my mobile back. After my five round to service center and dozen of calls. They said issue solved. They said we changed your board so now your IMEI number changed. After I came to home and going through all function still touch was not working. and now my music player function also not working.
Then again I went to service center and showed mobile to them they said again have to change touch screen and it will cost Rs.1300. It's a same problem continuing. My mobile was in process from it was in warranty. They have to resend the mobile to company for the continuation of problem. But the employee of service center saying how many time we send your mobile to company? And they were not listing anything. I wrote a letter to send consumer court and ask them to give stamp and sign of acknowledgement. They reject to give and said do whatever you want. They were talking so rudely.
I purchase that cell by my little saving. I can’t use it properly. I don’t have trust on them now. If I paid Rs.1300 then also my problem will not solve then? They were not doing my job because it was in warranty. Now it’s out of warranty they asking for money.
First time when I went service center they said your cell is watered. In fact it was not. Then I argue with then. They had thrown my cell on desk. Careless. On second time they said it’s your last date of warranty we can’t take your cell. They are so rude.
I got pissed off by them. I have all proof. Bill, Xerox of Job sheet of first time, Job sheet of second time, Letter draft for consumer court. Please take it in consideration. Reply me as soon as possible.
Yours Faithfully,
Akshay D. Kumbha
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