Hi,
Its been more than 2 months, i have submitted their camera at there warehouse in Neb Sarai and as per their representative they will sent my money through DD within 2 weeks but i have not received any thing yet!
I am keep sending emails to them and also trying to call them but no body is replying. Below is the Email conversation as a proof for my refund.
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Any update on this??
From: [email protected]
To: [email protected]; [email protected]
Subject: RE: Order Id:7770045921
Date: Mon, 21 Mar 23:21:46 0000
Hi Rajesh
I have not received my DD yet! its been 2 months now, could you please look into this matter seriously or could you please call me at 9899123000, your fucking customer care team don't know how to track customer problems.
I tried to call you customer care n number of times but every time they say i have to wait... but for how long do i need to wait. Are you people not working there and taking your salaries for free. If this is not in your hands then let me know so that i can talk to some one senior in INDIA TODAY Group.
Now this is not only a matter of refunding of money but also a really very poor service provided by you people. Call me on my cell or send my DD with in this week.
Please look into this and revert me ASAP.
From: [email protected]
To: [email protected]
Date: Thu, 24 Feb 17:37:54 0530
Subject: Order Id:7770045921
Dear Member,
With reference your e-mail.
We apologize for the inconvenience caused to you.
We would like to inform you that your refund against Order Id:7770045921 is under process and we assure you that we shall arrange your refund within next 2-3 weeks time.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Rajesh Kumar
Executive-Customer Care
Bagittoday
Please quote your Order Id:7770045921 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424.
From: ThakurVir Singh [mailto: [email protected]]
Sent: 16 February 06:42
To: ITBC4U; Feedback; offers bag; orders bag
Subject: RE: PICK UP!!!
Importance: High
Hi,
Now after all discussions, i went personally at your warehouse (Neb Sarai) and returned your camera and got confirmation receipt from Mr Thakur on 22-1. They gave me a deadline of 7-14 days for receiving my cheque/dd at my house, but now again its been more than 20 days but not received any thing yet! Please do needful. I personally went their to submit my camera to get that money ASAP.
Please look into this on priority basis and reply ASAP.
From: [email protected]
To: [email protected]; [email protected]; [email protected]; [email protected]
Subject: RE: PICK UP
Date: Wed, 15 Dec 22:31:19 0000
Is there anybody... who is responsible for customer service.
This is really very disgusting service provided by you people. Please arrange a cal back ASAP.
Regards,
From: [email protected]
To: [email protected]; [email protected]; [email protected]; [email protected]
Subject: RE: PICK UP
Date: Fri, 10 Dec 01:26:31 0000
Now please tell me what do i need to do!!!
I received call from Rashit, he told me to sent an email, in which you people told me about the return of the product, he promised me to call me back after he recieves the email but no one calls me yet but when i called on that number then they said its a outbound call center and i have to call customer care, can you please do something to resolve this.
Let me know what you people want me to do now!
From: [email protected]
To: [email protected]
Subject: RE: PICK UP
Date: Wed, 8 Dec 22:22:50 0000
Hi Rashit,
As per our conversation, i have sent you that email.
Please let me know, you have received it or not and what is the procedure further!
Regards,
From: [email protected]
To: [email protected]
Subject: PICK UP
Date: Sat, 9 Oct 10:21:24 0530
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your intercation, we would like to inform you that we have arrange to pick up the parcel from you door step through Aramex or Blue dart, so we request you kindly provide us few working days for the same & its our humble request to you kindly provide the original invoice to the courier person along with the parcel.
We shall be happy to render any further assistance or clarification that you may require.
Please call us on (011-47613200, 9:30 am to 6:30 pm, all 7 days) Or email at [email protected] or [email protected].
Warm Regards
Bagittoday Team
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