Another one of the Nokia Product N series N70 is faulty. I had purchased a NOKIA mobile phone N70-1 edition on 15th January. Within a 5-6 days of purchase the phone started giving problems even if there was no damage to the phone.
Problems:
a) Consumption of battery even when the phone is in the power off mode.
b) After switching the phone to power off mode to again switch it to power on mode, i have to remove and replace the battery. Even if the battery is replaced and when the power key is pressed, sometimes only half of the screen gets illuminated (i.e The screen shows only quarter to half display without the phone getting switched on.) Then again i have to replace the battery and then it switches on.
c) For the same reason i have to charge the phone for at least twice a day even though i don't use the phone more often.
d) Overheating of Battery as reported by the dealer while surrendering the phone to Nokia Priority and Care Center.
I reported the problems to the dealer within 5-10 days and finally surrendered the phone as per their orders on 10th February. I received a swap (a refurbished handset) which i refuse to accept. The reason being i had purchased a new mobile phone costing me 14570 INR from my hard earned money. Its been more than 20 days but nobody cares to listen to my queries neither help me. After pleading so many times they sent a refurbished handset to the dealer. I have to everyday plead them. Then i got very angry on Nokia and finally shouted at all the customer service executives. I have been given two complaint numbers;2-1V5LRV and 2-1V8Y1L, the later being the latest. I never expected this from Nokia. My brother had purchased Nokia 3310 when it had launched. Since then we are using Nokia Products. We never thought for another company product. But today my perception about NOKIA has completely changed and this Nokia product would be my last and final one. From today i would neither purchase my self nor would i recommend NOKIA to any human on this earth after receiving such a bad after sales service and experience.
Now as on 3rd March Mr. Rajorshi, the ROE Mumbai, tells me that he needs at least 7 days to arrange for a new N70-1 that too from the service kit and not from the sales kit. The reason being that there's no stock... I also offered him that i am ready to pay the difference if he can give me the N70 Music Edition as N70 stock is not available... and N70 ME is widely available...
I had a very good perception about Nokia - Mobile manufacturing company, but today my perception about NOKIA has completely changed. I do not recommend NOKIA to any human on this earth after receiving such a bad after sales service and a horrible experience.
Everybody please think more than ten times before you plan to buy NOKIA. It has really degraded in its product quality and Standards, and after sales service...
I am a sincere and a genuine person facing this difficulty and a company like NOKIA is not ready to help... Please at least you can help me... I am ready to give you all the details with the complaint numbers that they have issued to me. I can also give you the names of many of customer service representatives of Nokia along with the Delivery Challan, the Tax Invoice, and the Job Sheet of the Mobile Phone... Please Please Please Help...
NOKIA has really gone bad... No Doubt about it!
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