Hi,
My name is Sreedhar Reddy V.
I am also one of the victim of worst nokia products and services.
i got brand new nokia n97 mini and i found problem on 2 day. but i returned it on 4th day. They are not replacing it after sending it for repair for 3 tiimes i.e is 21 days of repair by head quarters. Finally they said they will replace but the nokia replacement policy is they will give phone which is working but not new phone it seems.while buying they said lot telling they will replace with new phone but that is not the case.
please be carefull of this scam please see the below links also.
http://bit.ly/9BC4HW
Not only n97 mini all nokia products are like this.please decide wisely and teach a lesson to nokia. nokia should learn what happens if they cheat customers.
I sent lot of mails to Nokia care and i called nokia local and global care centers a lot times.but all is of waste. It is like u spend more time and money on these extra activities.
The answers given by nokia care through mail and and through phones are useless.
Nokia service centers are hopeless.
i had a very bad experience with nokia. Not only me lot of my friends also had too.
i dont refer nokia to any one.guys who read this mail please take it serious and decide whether to buy nokia or not.i suggest not to buy.if u buy u have to sure pay double charge once buying and after buying for roaming to nokia centers and calling nokia care e.t.c
please see my mails i sent to nokia and problems below
I bought a new nokia N97 mini last week friday.i went out of station.i found on saturday that my mobile is restarting randomly.but i cannot come back to bangalore for returning mobile.i came on monday. it is third day.i requested for mobile replacement.
now the nokia care team is treating it as 30 years mobile and saying we cannot replace.it is a 3 day old mobile with problems.
Nokia care did lot of software updates nearly thrice 3 days but still problem persists.i am facing lot of GPS problems, head phone socket problem, camera is not working.hell of problems like this. Stiil nokia care is telling politely that they cannot do any thing.
why cannnot they do? did i bought samsung mobile to nokia casre or what? it is nokia mobile if there are problems please correct, if not able to correct and if problem still exist why the bloddy hell they are not replacing mobile.do you think it is customers responsibility to die after buying mobile. nokia will laugh at customers after buying or what?
I sent my brand new nokia phone for repair for 7 days thinking that all problems will go, still i have the same problems.
I dont know, what the hell repair the nokia team has done for 7 days. do you call this as repair.
1.Who like to send their brand new mobile for repair and software updates.is this what nokia offers to customers? software problems and hardware problem on brand new mobile. You think customer want to buy problems by paying huge money.i have my own problems.
that is enough for me. You think customer has to spend and waste extra money and time for contacting nokia care.
will this make Nokia happy. Remember one thing about the current market. This is not the old market where nokia got good name with low end mobiles.if you are not making customers happy, thats it it spreads like any thing with in days.people will stop buying nokia products it self.is this what nokia is trying for.if you want to loose the market, if nokia dont know manufacturing high end mobiles then please i request nokia to stick to low end mobiles.why should nokia play with customer by celling cheap mobiles.
2.why nokia is treating a 3 day old mobile with problems as 3o year old mobile and saying no replacement.do you think the customers will satisfy with this?
3.There are lot of problems, gps wont work, head phone socket wont work, i also found lot of problem reported in internet.do you think customers feel happy for all these problems?
4.if your product is having problem then dont release it.why are you playing with customers?
5.nokia might think, if wont replace it might be saving money, but on the other side it is loosing valuable customer.
6.i wont refer or suggest nokia to any of my friends at least, this make nokia loose few more customers.all this is beacuse of nokia s faults.
7.if nokia dont know making high end mobile, then i request nokia to stop manufacturing high end mobile and stick to low end where nokia is best.why to offer high end mobile with high price and which wont work?
8.once people loose the trust, you cannot gain back, nokia might be knowing of current trend competition.
9.now i send my mobile for repair to nokia head quarters.they said it will take 7 days.i feel shame for being big fooled by nokia, sending brand new mobile for reapir.if i dont have back up mobile, what the hell i should do?
10.ruules should make customers happy not sad.your rules are not making customers happy.
11.i wasted my time three days for roaming to nokia care, now i sent it for repair, i cannot waste some more time by going to consumer forum, do you think i dont have any othet work?
12.i feel it is my bad luck.but i wont refer nokia to any one after this bad experience.
i want this to be escalated to as higher level as possible.
Nokia might read the message and simply ignore and delete, but some or the other day nokia will pay for it, beacuse hurting customers is not fare
thanks a lot
second mail:
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Hello,
I got enough from nokia and i decided and i am going to cunsumer fourm. Thank you.
As part of my right, I am going to post, publish, tweet and do what ever possible on web or any other way.and i am going to make every one aware of my worst expeince with nokia.
This might save lot of people from Nokia, i am not sure whether this is going to help nokia or not.
if you would like to see any info see below.
As suggested I submitted my brand new faulty, worth less nokia handset in nokia care for 7th time with in 3 weeks after buying.
The details as requested are below:
1.Complete address of the Nokia Care Centre where the handset has been submitted
Silk Teleservices
#48, 1st floor, Annaiah Reddy Building, Next to Bata showroon
varthur main Road, Marathahalli.
bangalore.
2. Latest Job sheet number and date of submission of the handset
Job sheet number: 518465550/100906/96
Date Of Submission: 06/sep
3.Contact Number
9886702749.
My opinions and lessons i learned from Nokia:
&&&&&&&&&&&&&&&&&&&&&&-
1.I am not sure how the hell nokia is going to help customer by collecting the above details.
2.who want to send brand new mobiles for repair for second time. Did not nokia understand a simple logical reason that brand new mobile coming for repair a faulty mobile.do you think its fun for customer to waste his time and send mobile for repair. will nokia offer the stand by phone for customers? will nokia pay for this? who pays for my time and money?
3.I already sent my mobile for repair for 7 days. I am again facing the same problems.
Nokia is politely suggesting to sent my brand new mobile for second time reapir for 7 days again, and enjoying with the crying customers.
4.what the hell repair nokia has done in 7 days. It seems nokia has simply kept the mobile for 7 days.if repaired and if mobile is getting the problems again, why should i sent it for repair again and again for the same reason.
5.if nokia is having intelligent people, doesn't this seems logical to nokia, that nokia is unnecessarly wasting money for repair, instead nokia could have replaced the mobile which saves money to nokia.
6.More than money nokia wasting, nokia is wasting customers money from his pocket for roaming to nokia care and calling nokia care, valuable time, mental stress.will nokia pay for all these things?
7.In My opinion, i learned, Buying nokia is wasting money, and buying head ache and unnecessary problems. i am not telling this with dis satisfaction. i am telling with my experience.
8.I was a fool suggested nokia to lot of my friends.now i know the true face of nokia.
9.I my self saw lot of people feelling un satisfied in nokia care, this shows how nokia is manufacturing mobiles. this wont stay long in the current market, i am sure nokia will loose the market and valuable customers by the way it is treating customers.
10.After submitting my mobile i contacted nokia care several times, There is no solution at all. which i feel use less and wastage of my mobile bill. I dont know who is paying for my mobile bills.
11.Nokia is not at all listening to customers, nokia is taking advantages of customers dis advantage. Nokia is showing simple reason for every one saying, it is an electronic item, it will have probelms. this means, nokia can sell and repair mobiles to every one and keep on reapiring the mobiles.
12.Do nokia think i dont have any other job, other than calling and contacting nokia care for a worst faulty mobile.
13.who is listening for sad nokia customers, no one is listening.
14.I want this to be escalated to nokia higher level.i need some one who listens and answers my sufferings, there is no one in nokia.
15 Nokia is simple ignoring customers.
I feel i am still wasting time by typing huge mails against my worst, useless, nokia hand set.
Regards
Sreedhar
Third mail:
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Hello,
Today I got a message from Nokia Care that my mobile is repaired again.
Did this mean i have to collect my brand new mobile which is repaired twice for the same problem?
My new mobile spent more days with Nokia for repair than it spent with me.
The days i spent with my mobile is with full of problems.
Thanks for giving so may problems along with nokia mobiles.
customers should consider this as a great offer from nokia.
some one in the below mail mentioned about the reflection of nokia services.
Now can i consider this bad service as the true reflection of nokia services?
This is the 3 rd time i am mailing regarding a single issue.
I sent my mobile twice for repair for same issue.
i contacted local nokia care nearly 7 times for same issue.
i contacted global nokia care via phone for 4 time for same issue.
finally this is the service provided by nokia. Repairing new mobile twice for same problem.
Do any one in nokia care thinks what nokia is doing is valid and will make customer satisfied?
customers will judge the service based on the results,
not based on mail replies and call backs.
Any company will get success once the company is able to think from customer perspective in case of valid problem.
From the experience i had with nokia, in my opinion,
it just make me feel like nokia is profit centric and not customer centric even for valid reasons.
I dont know whether nokia can find any reasons to justify this.
If nokia has such reasons for justification of their service, could you please send me the reasons so that it will make customers happy.
ok finally i request nokia to send me the below
1.please justify the service and send me the reasons, so that i can correct my self in case of my mistake.
2.please give a open statement saying, i can go for consumer forum against this.
so that nokia also can handle it accordingly.
In either case i am going to consumer forum and can try my luck there.
I am not getting proper solution are answers thorugh nokia mails or phone.
Hope atleast i will get a clean reply with answers for this mail.
Thanks and Regards
Sreedha
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