Bajaj Electronics at Kukatpally-Hyderbad had sold me a LG split AC on the word that they will provide free installation with the purchase. They have not reflected the cost of installation on the invoice and deducted the required amount for installation (Rs 800) from the price they initally quoted to me and printed the invoice for the same (RS 24, 700). After a day of delivery two person visited my house to install the AC but when i enquired if they are from LG and has the dealer requested for the installation, they mentioned that they were sent by Bajaj electronics and are a third party dealers of LG. After they started working on the instllations, i quickly realised that they were completly in experienced and doesnt have any clue to install the AC, instead they made huge hole in the wall of my bedroom which is visible even after the indoor unit is fitted on the wall. To get it repaired i have to shell another RS 500, over this they have installed the outsite condenser in a very unfavourable location and on my insisting them to change the location they laft the place without even completeing the installation. Since the work was half done and i had no way to go, i called up Bajaj electronics to know if they will send somebody else, but still there is no response and i am waiting without a proper response from them. Without a go from them, i called up LG customer care and to my shock they revealed that all the installation are done free of cost and by LG authorised technicians only, and when u asked them to chek if there was an installation request for my product. They confirmed that the dealer has not aproched them in any way requesting for installation.
I would consider that Bajaj electronics is cheating the customer,
1) By not informing that the installation is provided free from the Company and publishing it as its own advantage.
2) Instead of asking the customer ot call up the company, it is sending its own emplyees or rathers goons for the installation and they would collect the informed amount (RS 800) which i beleive would go back to Bajaj.
3) The installation done are not proper and the Brand image of the company gets a hit since the guys say that they represent LG electronics in general.
0 comments