Sir'
(complaint nos.65799 - 73849 and 1009916)
I have purchased a Bajaj Majesty Steam Iron on 02/06 from Hypercity, Linking Rd, Malad (w). Within 6 months time it started giving problem.
i complained to your service center tel.no. 1800222252.
Your service technician visited us and after checking it he said some spares to be replaced, it may take one or two days as the spare was not available with him, and for that i have to pay (? the product is still in warranty!) between Rs.150 to 200 as he was not sure about the cost of the part (surprise?).
The important part of the complaint is that, (to my utter surprise) without asking me he mentioned (wrote) on service paper that ''customer is not willing to pay'' and he asked me to sign it.
When i read it i asked him why did he write like that, he said sorry for that and promised to visit within 24 hrs to repair it... but... i am sorry to say... so far no body has turned up!!!
Hence i request you to send some sr. technician and rectify the problem at ur earliest.
Just few minutes before i had again called your consumer-care no and reminded about my problem, but i got again the same old promise for attending within 24/48 hrs.
This is the condition of your after sale service for a common/simple household product called "steam iron'', i am just trying to imagine for after sale service for other major products...
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