I purchased ROCKPAD FROM BIG ADAA 9 months ago of Rs 2999 200 delivery charges!! We returned the product within 2 days due to the damage in the screen which was already present in the handset provided by them. We also registered a complaint about the default damaged product and they told us that the man will come n take the handset for the replacement! The man came and took the phone but never returned till now!! Manier tym we called them for the enquiry about the replacement for which they answered that the phone havent reached to them yet. GROSS!! then we called The Aramax Domestic Courier company for the further enquiry they told us that they have already sent our product to BIG ADAA! Plus wenever we called BIG ADAA CUSTOMER CARE they told us that they will send the replacement product within 6 days but its been 8 and half months till now nothing came to us!!! we are helpless..please take our complaint into consideration!! hope that you will solve our problem as soon as possible, THANK YOU!!
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