On 26th Jan I booked a washing machine at Big Bazaar Bangalore in the hopes of saving a few bucks. The sales person said that the item would be delivered within a maximum of 10 days and the estimated time was around 7 days.
15 days have passed, the item hasn't been delivered yet. After repeated follow-ups with the delivery manager and their call center, they have (once more) promised to deliver it by Monday 14th Feb.
The thing is these big players are least worried about the consumer as people are flooding their shops whenever an offer is anounced. I don't know whether we consumers understand our rights and exercise them. Its high time we people understood that and take things seriously..
I mean if a 'big' retailer cannot deliver a simple item like a washing machine, why should they advertise at all? Also there are no strikes by truck operators or the like. With no such problems, why should these people delay the delivery? The reason is these so called market leaders take consumers for granted.
In hindsight I feel that I should have ordered for the washing machine from a local 'small bazaar' retailer. I would have become poorer by 500 bucks or maximum a thousand, but I would not have had this mental agony of repeated follow-ups. As if we are waiting for the freebies from our government.
What a pity!!!
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