Respected Sir,
I had purchased an Olympus camera from Riverside Mall, Gomti Nagar Lucknow from BIG BAZAR in the offer given on 26th Jan.
I was handed over the camera after 15 days of booking. When I used that camera in my house I found its pics r under exposed. I went to Big bazat to complain their executive for the problem, there I was misguided by them saying that the setting was not proper in the camera. I kept the camera and when I used this camera for recording of a ceremony for which I had purchased this, it did not work and all my function was without recording.
I complained about this camera to Mr. Amit (HR Executive at Big bazar, riverside Mall, LKo) several times on phone but he did not respond me properly and finally he was never available to me on phone.
Thereafter I was given phone No. of another executive Mr. Ravi Kant Anand (Electronic head) I met him personally and he could find that the Battery connectivity is not in the camera and then he asked me to get repair my camera from workshop.
Big Bazar and Olympus cheated me by supplying defected camera.
Thereafter, Mr. Anand asked me to handover the camera, which was sent to Olympus repair workshop at Delhi on 5/5 and repaired my camera and sent it to Big Bazar after more then one month ie on 7-6 and informing me that the whole software has been changed in camera and now it is working.
I am not interested in this camera because I was supplied defected camera, which was proved after repair and change of software in the camera by Olympus workshop. My camera does not come under warranty because it was having manufacturing defect when it was supplied to me and it was not defected by me.
Sir, I want this camera changed with a new camera or my money should be refunded.
I feel Big Bazar executive are helpless in solving my problem and the customers are being cheated at this BIG shop and are unable to get their problem solved by BIG BAZAR executives.
Presently neither they are responding my e-mails nor they are attending my phone call.
Please help and guide me in the matter.
With regards
Dr. R.K. Asthana, Ph. D
Scientist E-II
Medicinal & Process Chemistry Division
Central Drug Research Institute
(CSIR, Ministry of S & T, Govt. of India)
Lucknow 226001 (India)
Phone: 91 522 2398438
Mobile: 9415195030
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