Blackberry
Blackberry Support Issue

Great article on Bloomberg Website with nice option that the Blackberry is

coming up. This shows that we are no where behind in the world of

technology. However, I have one nice experience to share with that probably

will change your perception the way it happened with me. My initial

sentences were my comments before but after interacting with so called

professionals of Blackberry team including dealers, I have changed my

opinion from great services to worse services.

I would not use any abusive word however the experience that I had with

Blackberry team compelled me to do so.

I must share that I bought the Blackberry set Model 8900 Curve in

the month of March and while using the same I encountered with couple

of issues that were escalated with the respective dealers and when tried to

reached higher authorities - could never get any contact details or forum to

bring the issue up. Initial days of my complaint I was convinced by my

dealers that set itself would be replaced. Would be shocked to hear that

this assurance is now almost two months old. Each time I am trying to follow

up, either the call is ignored or same fake assurance with no result, still

as a customer I am in dark. Surprisingly I recommended the same model to my

colleagues and bought almost 20 sets of the same.

I can well imagine if this sort of treatment they can do with undersigned

then what will happen to the individual customer.

With great respect to Bloomberg article that I read on website (bloomberg),

I felt like sharing my experience as could not control my

emotions that on one side I am suffering from the behavior of Blackberry

associates and on other side Bloomberg article shows lot of positivity about the

company and its performance.

You may contact me on [email protected] for any sort of clarification in this

regard. I do hope that this matter can be further reached to the higher

authority so I will get with justice as early as possible.

Please do find my sincere apologies incase I have written any harsh words.

Regards,

Prashant Srivastava