I HAD PURCHASED A BLACKBERRY 9500 STORM (MFD.BY VODAFONE) HANDSET FROM ALFA (IRLA, MUMBAI) ON 21-01 FOR RS. 15733/- VIDE INVOICE NO. B215 (IMEI NO 353472091779600) THROUGH MY HDFC BANK CREDIT CARD FOR A WARRANTY PERIOD OF 1 YEAR. AFTER USING IT FOR 2 DAYS THE HANDSET WAS NOT FUNCTIONING PROPERLY. I WAS NOT BEEN ABLE TO DIS-CONNECT CALL FROM MY BLACKBERRY HANDSET, BATTERY USE TO DRAIN VERY FAST & THE HANDSET HANGED A LOT.
AFTER APPROACHING TO ALFA AFTER A WEEK, THEY TOLD ME THAT I WILL HAVE TO APPROACH VODAFONE IN LOWER PAREL, MUMBAI. AFTER GOING TO VODAFONE, LOWER PAREL THEY TOLD ME THAT THE HANDSET IS NOT REGISTERED WITH THEM. HENCE, YOU NEED TO GO TO ALFA TO REGISTER IT. THEN AFTER AGAIN GOING TO ALFA, THOSE PEOPLE TOLD ME THAT THE PHONE HAS BEEN REGISTERED & IT COMES UNDER THE WARRANTY OF VODAFONE. THEN AFTER AGAIN GOING TO VODAFONE, LOWER PAREL, THOSE PEOPLE TOLD ME THAT IT IS NOT A REGISTERED HANDSET & HAS NOT BEEN MFD.BY VODAFONE. AFTER THAT I MADE TO SPEAK TO A GENTELMEN FROM ALFA TO A GENTELMEN FROM VODAFONE. FINALLY THE PERSON FROM VODAFONE AGREED TO TAKE THE HANDSET BUT CLEARLY MENTIONED THAT THEY WONT TAKE ANY GUARANTEE THAT THE HANDSET WOULD BE REPAIRED. I WAS BEEN TOLD THAT I WILL HAVE TO WAIT FOR MORE 14 DAYS & WAS BEEN GIVEN HANDSET SERVICE JOB SHEET VIDE NO. 147 DT. 18/03.
AFTER WAITING FOR 14 DAYS, I WENT TO VODAFONE & THEY GAVE ME THE HANDSET BACK STATING THAT THIS IS NOT A GENUINE HANDSET & HAS NOT BEEN MFD.BY VODAFONE. I THEN TOOK THE HANDSET FROM THEM & APPROACHED ALFA ONCE AGAIN. THEY HAVE NOW KEPT THE HANDSET WITH THEM & IT HAS ALMOST BEEN 2 WEEKS THEY HAVE NOT RETURNED ME THE HANDSET. WHENEVER I CALL THEM THEY SAY IT WILL TAKE 2-3 MORE DAYS.
I THEREFORE REQUEST YOUR GOOD-SELVES TO KINDLY LOOK IN TO THE MATTER & GET ME JUSTICE DONE.
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