I would like to share my bad experience with HTC. Last to last year that on 27.12.2010 I have bought the new handset of HTC the model is HTC wildfire. After 8-9 months it started to give problem related to the resolution of the screen and degraded image quality of the picture where the captured images were blurred in nature. Similarly, handset was getting hot for this issue I have been submitted my handset to the D.M. Teleservices which is located at the Vashi is one of the service center of the HTC.
In D.M. Services I have submitted my handset to resolve the existing problem. But, I have received my handset with the same problem without any progress. So, I have again resubmitted my handset to D.M Services and again I have received the handset with the same problem, third time again I have submitted but the people from the D.M. services doesn’t behave proper while, they aren’t shows their interest to make a job sheet and awaited for more than 1 hr. for this incident I had talk to costumer service on 18001033566.
Similarly, I have launched my complaint online to the HTC portal on 28.10.2011 after that I have submitted my handset to the Salora Service center which is located at the Dadar. Again for the same problem I have resubmitted twice my handset but there is no outcome. As per the HTC they have replace my handset, I agree but as per my observation and when I have compared the replaced handset with other handset of same series the same problem is reflecting that the screen is more blur and the image quality is worst in that handset also. So again I have submitted my handset to resolve the problem but again there is no outcome. During this period I have called up to service center everyday to ask the status of my handset. Here also I had talk with many people those are Mr. Ravi, Mr. Tarun, Mr. Abhishek, Mr. Vikas, Mr. Bharat Sharma, Mr. Mintoo and Mr. Ankit (currently he is handling my query). Here also people kept my call on hold for long time and hang up without intimating me many times. Whereas, I never received the call from the HTC in the committed time line.
As per the HTC technical team they have been replace my handset twice. But in actual it dissent happened. Because every time I have noted down the IMEI no. of the handset which I have receive from the HTC. And the IMEI no. was the same. Please find the below
2nd time replace device’s IMEI no. – 354692047849050
3rd time replace device’s IMEI no. – 354692047849050
So, I unable to make any conclusion. I have mailed to HTC again on 28.01.2012 to returned my money for this I had talk with Mr. Ankit who is currently handling my query. He stated that, as per HTC’s technical team, there is difference between every handset’s camera resolution property and hence you will get such pictures. For this I have compare other 8-10 HTC wildfire devices and I didn’t found such things as stated by Mr. Ankit and requested them to please prove it.
Please find my mail conversation with HTC
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(Please justify. If Mr. Ankit states that, as per HTC’s technical team, there is difference between every handset’s camera resolution property then please prove it.
If it is then please compare the attached images literally foggy images captured by HTC’s replaced handset (in actual it isn’t replaced) and other HTC wildfire device. How could it possible??? There is a lot of difference between both the devices clarity.
However, Again I have cross verified with other 8-10 handset of HTC wildfire itself by taking images and the resolution quality. I didn’t feel like whatever I have received the feedback from HTC (as stated above by HTC technical team).
There is no such resolution difference between the other devices of HTC wildfire.
Please note the received handset isn’t replaced handset. As per my earlier e-mail.
Please clarify on my all the above doubts on the reply of HTC.
Awaiting for the reply.
Regards,
Swati Ghanawat
From: swati ghanawat [mailto: [email protected]]
Sent: Saturday, January 28 5:07 PM
To: '[email protected]'
Cc: '[email protected]'
Subject: Regarding Faulty device - HTC wildfire
It is been observed that this handset isn’t replaced. Because the IMEI no. of the 2nd replaced device and 3rd time replaced device is exactly same. However, as per my knowledge the IMEI no. is unique for each handset. Please refer below:
2nd time replace device’s IMEI no. – 354692047849050
3rd time replace device’s IMEI no. – 354692047849050
So,
Please let me know what kind of test you have been done at your end?
Even though I have already requested many times to you to make sure before sending the device at my end to make simple test for observation. Assign caller image to any caller and make a call you will able to know the difference between the quality of the picture and the clarity of the picture you will easily come to know the resolution quality of the camera.
Please find the attached images which were taken from the other HTC wildfire device (other HTC image) and my replaced handset (faulty HTC image). You can clearly differentiate between the image quality.
Moreover, from long time I am chasing for the fine device and still I have the same faulty handset. There’s no outcome from your side.
Now, I am also not interested in the chasing for the same. Again you will pick my device and resend the same without any progress after one month. Which I would not afford because its troublesome for me to manage another handset on standby mode. I fade up of this procedure.
Please, let me know in one word whether I am going to receive the fine handset or not??? If it is not then no problem I also don’t want replaced handset. Do one thing return my money whatever I have been paid earlier for my device and close this issue. I have already provided the bill of my handset which is approximate value of Rs. 13, 400/-. Its troublesome for me to get continuously follow up for the same thing and to manage stand by handset.
Best Regards :
Swati Ghanawat
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Ticket Number : 11INCW44ENA000518
Replier Action Comments English Comments Reply Time Attached
Vineeta
[India Support (Customer Service)] Close Pending This is in continuation to our previous correspondence regarding HTC Mobile.
In this regard we would like to thank you to be a part of HTC and we would be happy to provide services we would like to intimate you that, please check with the nearest service center to your location; as per your location details currently we have following service centers in Maharashtra, kindly visit:
1. Salora Int'l Ltd
YUDHISTHIR C.H.S., 101 FIRST FLR., 16, GANESH PETH LANE
OPP. PLAZA CINEMA DADAR –WEST Mumbai-400028.
Contact number: 9920568810, 9220484247
2. Salora Int'l Ltd
Address:- 1548 A, Sadashive Peth Near new Vishweshwar bank,
Off Tilak Road Pune-30
Service Time:- Monday to Saturday: 10:00 a.m. To 6:00 p.m.
1st Saturday, Sunday and Public Holiday - Closed
Contact number: 020-24328845.
3. S.G. Infotech
17, 1st Flr, Thakkar Mall opp. Borivali Railway station, S.V. Road,
Borivali (W), Mumbai-92
Contact number: - 9969597570
4. Mobile Point
M/s Mobile Point, Shop no 6, chintamani appt. Opp dagadi school B/H Amrapali hotel, Talao pali Thane West.
Mobile No- 9821006793
5. ACS Technology Services
Address: - E-14 3rd Floor Rajkamal Complex Opp Panchasheel Cinema, Wardha Road Dhantoli, Nagpur - 440 012
Contact number: 0712-3270646, 09922844308
Service Time:-Monday to Saturday: 09:30a.m. To 6:30 p.m.
Sunday and Public Holiday – Closed
6. D M Teleservices
H-211, Second Floor Land Mark Tower 4, International Park City, Vashi Railway
Complex Vashi-400703
Contcat number: 022-32238375
Thank you once again for your continued patronage.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) This is in continuation to our previous correspondence regarding HTC Mobile.
In this regard we would like to thank you to be a part of HTC and we would be happy to provide services we would like to intimate you that, please check with the nearest service center to your location; as per your location details currently we have following service centers in Maharashtra, kindly visit:
1. Salora Int'l Ltd
YUDHISTHIR C.H.S., 101 FIRST FLR., 16, GANESH PETH LANE
OPP. PLAZA CINEMA DADAR –WEST Mumbai-400028.
Contact number: 9920568810, 9220484247
2. Salora Int'l Ltd
Address:- 1548 A, Sadashive Peth Near new Vishweshwar bank,
Off Tilak Road Pune-30
Service Time:- Monday to Saturday: 10:00 a.m. To 6:00 p.m.
1st Saturday, Sunday and Public Holiday - Closed
Contact number: 020-24328845.
3. S.G. Infotech
17, 1st Flr, Thakkar Mall opp. Borivali Railway station, S.V. Road,
Borivali (W), Mumbai-92
Contact number: - 9969597570
4. Mobile Point
M/s Mobile Point, Shop no 6, chintamani appt. Opp dagadi school B/H Amrapali hotel, Talao pali Thane West.
Mobile No- 9821006793
5. ACS Technology Services
Address: - E-14 3rd Floor Rajkamal Complex Opp Panchasheel Cinema, Wardha Road Dhantoli, Nagpur - 440 012
Contact number: 0712-3270646, 09922844308
Service Time:-Monday to Saturday: 09:30a.m. To 6:30 p.m.
Sunday and Public Holiday – Closed
6. D M Teleservices
H-211, Second Floor Land Mark Tower 4, International Park City, Vashi Railway
Complex Vashi-400703
Contcat number: 022-32238375
Thank you once again for your continued patronage.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 12/19 19:08:26
swati Ghanawat Reply i have received replaced hanset instead of previous hanset. but when i caompared this handset with other HTC wildfire device. there is difference in the picture quality catured pictures are blure and snowinsh in quality. this problem dosnt reflectin my first hanset and others also but the same problem is reflect in this hanset also. i know it seems foolish but this handset also have same problem of picture clarity. if you want you can again pick up my hanset to verify all i will show the problem comparing with other hanset.
please do the need full. IMEI no. of new hanset is 354692047849050
for this problem i have called to the call center on Friday on 17.12.2011. 12/19 11:17:39
swati Ghanawat Reply i have received replace handset instead of previous one. but again i have compared all the things with other hanset . in this there is problem of clarity of picture the captured pictures are blure and snowish quality. still there is problem of clarity. IMEI no. of this handset is 354692047849050. i know it sounds foolish but its the fact i have observed and compared with same model HTC wildfire. 12/19 11:10:47
Vineeta
[India Support (Customer Service)] Close Pending This is in continuation to our previous correspondence regarding HTC Mobile.
In this regard, we tried to contact you for providing better assistance on your issues on Date: 25-11-11 Time: 03:15 PM but not able to get through (Not Answered), also we request you to please share the appropriate time to call you.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) This is in continuation to our previous correspondence regarding HTC Mobile.
In this regard, we tried to contact you for providing better assistance on your issues on Date: 25-11-11 Time: 03:15 PM but not able to get through (Not Answered), also we request you to please share the appropriate time to call you.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 11/25 18:41:09
swati Ghanawat Reply what the hell are you doing? this is the way to make people fool? please tell... as per your technical team they had changed motherboard and body of the cell then don’t you feel that the difference between the clarity of the handset???
its more than 1.5 month that HTC trying to resolve the problem of handset and still it reflects as it is?? why so??? if your unable to resolve and give back the same quality in my handset then why don’t you replace my hole handset or give new one as this is in warranty period... i am in trouble because of HTC facing difficulties due to handset. please let me know what will be the final step??
i think you people have more knowledge and better understanding of the term CLEARITY. what kind of QA you have done from last week??? don’t u feel the difference???
i want final solution this time from HTC.
awaiting for reply... 11/23 22:46:16
Vineeta
[India Support (Customer Service)] Close Pending This is in continuation to our previous correspondence regarding HTC Mobile.
As per telephonic conversation with Mr. Kshitij on Date: 02-11-11 Time: 03:50 PM, and we would like to inform you that we have logged your case in complaint department case id C20110094577; our complaint team will get in touch with you within 2 working days.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) This is in continuation to our previous correspondence regarding HTC Mobile.
As per telephonic conversation with Mr. Kshitij on Date: 02-11-11 Time: 03:50 PM, and we would like to inform you that we have logged your case in complaint department case id C20110094577; our complaint team will get in touch with you within 2 working days.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 11/02 18:19:07
swati Ghanawat Reply hi, this was my 5th time to gave handset to service center regarding same problem and after that there is no progress still picture is bloore no quality. now you let me know what should i do and what HTC will do for my handset? almost 1 month has taken to resolve the problem and still no solution and outcome.
if you want to cross verify with handset problem you can compare with other HTC you will come to know.
people those who are assisting they said they replace camera, update software and replace faulty part. then why it shows same problem in my handset???
i want final solution. awaiting for positive reply. 11/02 01:23:50
Vineeta
[India Support (Customer Service)] Close Pending This is in continuation to our previous correspondence regarding HTC Mobile.
In this regard as per telephonic conversation with Mr. Kshitij on Date: 01-11-11 Time: 03:05 PM, and we request you to please share your feed back with us.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) This is in continuation to our previous correspondence regarding HTC Mobile.
In this regard as per telephonic conversation with Mr. Kshitij on Date: 01-11-11 Time: 03:05 PM, and we request you to please share your feed back with us.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 11/01 17:33:26
swati Ghanawat Reply hi, today on 31.10.2011 my brother has collected my hanset from D.M. Services located at Vashi, Navi Mumbai, Maharashtra. after using and observation, i found following problems in my handset (camera clearity is worsen as compared to original one, when i started the camera, contineous lines are going on it means there is no screen stabilty. pictures and images are bloore there is no improvement in my handset).
personaly i don't feel that there is any progress and improvement in my hanset when i had given it to service centre to resolve the problem.
its my humble request to you please do something against my handset problem else replace my hanset. i fade up to do contineous call and visiting service centre. dueto this i am facing lots of problems as i am working i cant do daily up and down at service center and its timing is odd so its troublesome for me. Please take some necessary action to resolve the problem of hanset.
again i am going to submit my hanset on tommorrow at D.M. Services, located at vashi.i hope at least this time i will get positive reply and changes in my hanset from HTC.
awaiting for positive reply.
Regrads,
Swati Ghanawat
09967969372 10/31 23:59:54
Vineeta
[India Support (Customer Service)] Close Pending This is in continuation to our previous correspondence regarding HTC Mobile.
As per telephonic conversation with Mr. Kshitij on Date: 31-10-11 Time: 03:20 PM, and we request you to please collect your HTC Device form our service center and share your feedback with us.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) This is in continuation to our previous correspondence regarding HTC Mobile.
As per telephonic conversation with Mr. Kshitij on Date: 31-10-11 Time: 03:20 PM, and we request you to please collect your HTC Device form our service center and share your feedback with us.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 103 3566
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 10/31 17:46:48
swati Ghanawat Reply hi, i didnt receive any reply from service centre infact if i called them they disconnect my call and if tried again it shows lnes are busy. how would i come to know about my hanset status. moreover, another no. provided by you isn't available. please help me. Problem of my hanset: (camera clearity became worse, cell is getting hotand desipiting more heat. screen is getting blare unable to see picture). for all these problem i had submitted my hanset to D.M. services at Vashi. they are also not helping and not responding properly. if problem of my hanset is not getting resolve them please replace my hanset or do the needful. its problematic to me and troublesome your coustmer executive not supporting positvely and i am fade of to doing contineously follow up for my cell. please please do something as soon as possible.
waiting for positive reply from your side.
Regards,
Swat Ghanawat
09967969372 10/29 16:25:46
Vineeta
[India Support (Customer Service)] Close Pending Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
To clarify your issue, you stated that: You are facing problem in your HTC Device
In this regard we request you to please share the service center details where you submitted the details or once try to contact service center and share your feed back with us.
You can also call our Call Center at: 1800 11 33 77
if you have further questions.
Thank you once again for your continued patronage. Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
To clarify your issue, you stated that: You are facing problem in your HTC Device
In this regard we request you to please share the service center details where you submitted the details or once try to contact service center and share your feed back with us.
You can also call our Call Center at: 1800 11 33 77
if you have further questions.
Thank you once again for your continued patronage. 10/28 18:22:54
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I need your help for the same.
Herewith I am enclosing all the e-mails and the conversation done with the HTC.
Regards,
Swati Ghanawat
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