I own a Blackberry Handset 8520 with IMEI No. 356932041535836, and the same is under warranty, i had a issue with my phone with S key not working, i submitted the phone with Blackberry service centre. After few days, i got mail that the phone is not under warranty due to liquid damage.
First of all, i had an issue as there was no water gone into my phone, after discussion i accepted that it could be due to sweat, and i asked the Service Centre to return my phone.
The service centre gave me a phone with the whole phone replaced, i gave a black phone and the phone was turned grey, i gave a working phone with a single key not working and the phone returned to me was not working, and was in a poor condition.
After correspondence, with the officials, they are replying that this liquid damage and they are not accepting the fact that they should return my phone in the same working condition.
I request you to take an immediate action regarding this as i am loosing my business due to non availibility of phone.
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