We purchased Bluestar Split AC 1.5 ton model no. 3HW181YB dated 09-05 from Falcon M.P. Nagar, Bhopal Bill no. 129. Last year june we had trouble motor jam in outdoor unit after we call to technician and they have checked and change the motor, we are start aC and it’s work but after 4 days machine was same problem. As per our past experience, this faulty Air conditioner will definitely break down again ; they repaired it more than 4to 6 times in the last six months since we purchased this unit. One of the technician advised that there is some compliant/manufacturing defect with this motor Lot that they could not rectify till date; this is the reason why it’s Motor jam frequently. We are fed up, we now look for a permanent solution to stop the frequent Motor jam.
Therefore, we insist BLUE STAR to replace this faulty AC with a new one or refund us the purchased amount of INR 27, 500, 000/- with an additional amount of INR 10, 000/- to cover up the additional costs incurred by providing us this faulty AC.
Kindly check with your management and revert with a positive decision and avoid unnecessary/further arguments and legal action wasting both of our valuable time and money.
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