Dear sir,
I have purchased IFB Micowave oven-Model 25 PGIS s.no 2508/03/17003 VIDE INVOICE NO: HYD NO SVR/783/09-10 dated 18/08.
I have paid cash Rs6545 on 12/08 (receipt no:454) at IFB Stock point Vijayawada.
since it is purchased i am facing lot of difficulties:-
1.After I purchased unit even for the demo of the unit the people did not cooperate in spite of repeated request they came in the night of 22/08
and hurriedly left -advising to call again if problem comes.
2.For some time we were at Chennai leaving unit in our house at Vijayawada.
3.After we returned from Chennai i made several calls but the result is negative- only empty promises that men will be sent shortly
4.At last i telephone to toll free number and registered my request.
5.Action started for this call and one person mr Ravindra telephoned and asked the problem over phone we told him rice is not properly boiled.
He gave instructions to increase the time etc etc. I strongly objected about his service over phone and asked him to come in person and examine the unit.
6.He came and cooked the rice (not upto the mark) and argued not more that this stage rice cannot be cooked softly in IFB Microwave oven.
7.He challenged and gave the cell number of mr venkatagiri chief trainer and advised to contact him, accordingly I have contacted him and gave cordless phone
to MR Ravindra- and I am simultaneoulsy hearing at the other phone. I have told venkatagiri about the problem. He suggested to MR Ravindra to change the
Part Called MAGNATRON and try while informing me that IFB microwave oven is the topmost brand in market and also assured that problem will be rectified
If MAGNATRON is chnaged.
8.After the phone conversation Mr ravindra asked me to sign th paper as he having attended the complaint. I refused to sign ans asked when is he going to change the
Part Called MAGNATRON.He got angry and told stock is not available with out verifying from office. Immediately I have telephone to MR Venkatagiri and told the
same thing. MR Venkatagiri warned MR ravindra not to behave in a such a manner with the customers and adviced once again to change the MAGNATRON in a couple of days.
9.On 04/03 one MR Vasu a technician of IFB stock point Came along with the godown keeper MR NAJARAIAH and another technician ramkrishna. He Changed the
MAGNATRON and cooked Rice the result is as it was earlier with NO IMPROVEMENT.He telephoned to MR Venkatagiri and conveyed the fact. At this point MR Venkatagiri adviced
me to speak to MR Ramkrishna (Service Manager) for redressal of my grievance.By replacing the unit.
10.I telephone to MR ramakrishna service manager who told me that he heard everything and promised that he will put up a note to his higher official for a
Complete replacement of the unit and advised to wait for some time.
11.Subsequently when I followed up the matter with Service manager MR Ramakrishna about the replacement of the unit. For this he told me that he is deputing
MR Vasu Technician of Vijayawada stock point and CHEF Mrs Bhavani along with a demo unit of IFB convention model of microwave oven for testing and cooking
of rice properly.
12.MR Vasu and Bhavani came and made another trail to cook rice in our microwave oven (grill model).
Suprisingly the unit while in usage automatically switched off& as supply of power inside got cutoff as told by MRVasu. He explained his helpless ness
and almost opend the entire unit and refixed the unit by struggling long time, after re assembling they cooked rice, pop corn and ground nuts-none of the
three were properly cooked/fried
Mrs Bhavani and vasu made another attempt to cook rice in the conventional model of demo unit brought by them the result is some what better
than earlier. All this matter has been reported by MR vasu to service manager from our phone and MR Ramakrishna (Service Manager) told me that he will issue
orders shortly for replacement of the unit either Grill model or conventional model as to my Choice and advised to wait.
13.Suprisingly after some days MR venkatagiri came over here that is on 22/03 and inspected the unit he also cooked the rice by increasing the time of power supply.
The result is as earlier. He told me rice cannot be cooked more than this stage in the grill model and advised me to take the conventional model by paying the
Difference of price if any& since some improvement observed in cooking of rice in conventional model. I have agreed for his proposal and asked him to issued orders
while informing that i purchased IFB unit in spite of availability of same product of other companies in the market. He told IFB is the first leader of
Microwave ovens in market and assured to solve the problem early. He also told that his company policy is customer SATISFACTION.
14.Further no response from anybody. When I made a cell phone call from my mobile as well as from my land phone to ramkrishna (Service
Manager) cell--
He disconnected the call with out attending itseeing my numbers. I made a trial from my friend cell phone to ramakrishna cell. Now he answered the call and told me
neither he can replace the unit nor change the unit model-only he can help in servicing.
Some heated arguments happened between us and told him --servicing the unit in warranty period is not a FAVOUR FROM HIM.And once again requested
to replace the unit or change of the model.
He then told he has to put up notes to different departments either for replacement or for change of model and said it is NOT POSSIBLE and
advised to contact the sales officials at the place where I purchased the unit.
When I asked him why he made promises all the while-- He disconnected the phone connection.
I have even contacted Mr Raghuram Sales manager who also promised to wait for sometime for change of the unit/model. Here it should be noted that every
official are accepting, promising but not putting up their words.
15. SIR,
I) Is it a sin that I have done&Purchasing IFB MICROWAVE unit???
II) At the time of taking delivery of the unit at your vijayawada godown& I expressed to MR Najariah to open the cartoon and show me the piece,
for this he told many replies such as the unit came from hyderabad with a special invoice as some some cash dicount was given by MR Raghuram (Sales Manager)
here I have to inform that your godown building owner is my close friend - He, who told MR raghu ram to give some concession at the time of payment
that is on 12/08.The unit was delivered after some one weeks time saying invoice has to come from hyderabad.
III) I completely doubt that and it is very much clear that the unit delivered to me is HIGHLY old and Defective/Demo/USED model of 2003 (which is almost 7
years back model.serial number is 2508/03/17003.
IV) I made number of trials to ascertain your postal address but no body answered
V) NOW I REQUEST YOU TO DO JUSTICE EITHER BY
1. A complete refund of Money paid by me by taking back the unit.
(OR)
2.By replacing with a new conventional model unit by collecting the difference of price if any.
I hope, IFB being the leading company with a different electronic products in market SHALL NOT ALLOW ITS CUSTOMERS TO SUFFER LIKE THIS TYPE OF TORTURE
Awaiting for your favourable reply at the earliest.
yours truly,
K.V.N Damodar Rao
K.V.N Damodar Rao, Mcom, CAIIB-1
Flat no:304, Chebrolu towers,
Kommuvari street,
Satyanarayana puram,
Vijayawada-520011
Andhrapradesh.
PHone:0866-2537588
Mobile:9440259885.
Email: [email protected]
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