I bought a Samsung Refreigerator in 2009 with a warranty of 1 year. Just a year and few days passed the Fridge broke down due to gas leakage, I got it repaired by paying Rs.900 and odd to their service center for gas charging. And similarly, I bought a Samsung split A/c of 1.5 ton Btu in May with a warranty period of 1 Year. Just one month after the warranty period i.e. 25/june it broke down, No cooling there due to gas leakage, which was repaired at a cost of Rs.1630 by their service center in Chennai Ekkaduthangal. And, I was told the service also carries a warranty of 3 months! Alas! To my dismay just exactly after 3 months and 7 days, The A/c broke down again, for the same reason due to gas leakage. But when I called their (so called!) customer care and registered my service request someone came and gave me an estimation of Rs. 2440/- of which 440 was charged in advance for coming over and checking the fault! In the meantime, I sent an email to ''[email protected] which is the customer support center for India, explaining my grievances and wondered if their products are designed to work exactly for the period of warranty?! I suppose this truth irritated the Samsung Customer Satisfaction Team (Mr. Surya R. Kurup) and Hence, I received an email from their local service center with an estimation for Rs. 4007/- after their deductions! This hike in the estimate (from Rs. 2500/- to 4007) is clearly to harass me!
I would suggest and advice you all no to buy any Samsung products for their after sale service is worst .. Please dont waste your hard earned money by buying Samsung Products..! I wonder Samsung Products are designed to work trouble free just for the warranty period only..!!!???
I dont want my fellow countrymen to suffer be subjected to this corporate arrogance and harrassing! Thank YOu Nazim M.
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