I feel as if I am being cheated by Sony Ericsson Service Center guys. They say that my cell has been replaced. They behaved coolly because I saw them the print outs of the mail I got from Snigdha Choudhury (Sony Ericsson, Delhi) and my complaint in Sony Ericsson web site. They promised to get my cell replaced. I deposited my set there at Salora International (Authorized Sony Ericsson Service center, 5 Commissiarate road, Hestings, Near Ordnance club, Kolkata-22, ph:033-22230573) on 16th june (saturday) and collected the set on 21st june (thursday). They said they have replaced my set although I saw them the crack on my set which was not there before and which I suppose should not be there since they are claiming it to be a replaced NEW set. Then I checked all functionalities. All were working fine there.
On the same night I recognized that the camera button, walkman key, joystick are not working, although battery is fully charged the cell is giving repeated warning of low battery. I put that battery in one of my friends cell (w810i) and it is working fine there so i feel there is no problem with the battery. I again called that person Samir Shah of Salora International whom I was being asked by Snigdha to contact and explained my problem in detail. I also complained in the Sony ericsson Customer service number 03339011111 and talked to Smita there. I gave her the details of the service center and she asked me to go down to the service center and promised that they will talk to the service center people and will ensure my set is taken care of.
He asked me to come down to the Service center the next day. So I went down to the same service center again on 23rd june (saturday) with my friend. There one of their technician engineered my set and did some thing in his workshop for half an hour and said the set is fine now. When I asked why a new set is showing such problem they said there was some thing wrong with this new set while that was integrated. Then there itself we again tested and found every thing working fine. Then we returned to my home. AGAIN on the same day evening again I found the same problems like the camera button, walkman key, joystick are not working, although battery is fully charged the cell is giving repeated warning of low battery.
On saturday night I complained at Sony ericsson Customer service number 03339011111, Madan was there. When I explained my problem to him he said he has noted down my complain and I should expect a call from them in 1 day or 2. Since I did not get any response from those people today (26th june) morning again I complained at Sony ericsson Customer service number 03339011111, where my call was attended by Tanushri. She said complaint id: 77660721 has been logged for this issue.
With in 1 year of my purchase I moved down the service centers four times and complained at the Customer service several times.
Mithun.
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