The P1i Sony Instrument bought by me in Oct has been faulty with more than 9 problems to the extent where even the mother board was replaced besides other software problems, My case no.72596875with Sony has been just attended and ragged on my junior staff of Sony from July'08 for replacement but of no avail as of Novemeber 4th'08. There are no responsible and senior employees in Sony though I asked for handling this case. I will see them in Consumer court soon. Highly unprofessional SONY.
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RE: Case : 72596875
From: Madhavi Venkata Katuri ([email protected])
Sent: 03 November 17:29PM
To: [email protected]
Mr. Vijay,
I think Sony specialises in not giving instructions to the employers at to how to go about a Case in a proper way with no stream line. It is a shame indeed for Sony.
The instrument is with Salora International, your service centre and not with me. I am not collecting it because of Sony and its employees delayed and callousness attitude by Each one of the employee who was dealing with this case... Mr. lalit, Mr. Jitender, mr. Harish, Ms Tanushree and now you, Mr. Vijay. Such unprofessional work and way of handling a Customer's woes is a shock to been seen at Sony where the Juniors are unable to handle the case and the Seniors are doing nothing put just clinging on to their posotions. A Big Shame to you all indeed. Sorry for the language, but Sony has druiven me, a customer by eating the money for my instrument P1i and giving a defected instrument and now trying to wash its hands off by siphoning off the money.
Madhavi
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Date: Mon, 3 Nov 04:41:58 -0500
From: [email protected]
To: [email protected]
Subject: Case : 72596875
Dear Madhavi,
Thank you for contacting Sony Ericsson on World Wide Web.
Sony Ericsson is a customer driven organization, committed to delight the customers. We make a conscious effort to meet our consumer’s expectations.
This mail is with the reference to your complaint regarding Sony Ericsson handset. We would like to inform you that as per the feedback handset was delivered to you. So, we request you to kindly use the handset. However, if still problem persist we assure you that we will provide you mutually beneficial solution.
I would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
1800-11-1800
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Vijay
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 72596875
Engineer: Achit Mathur
CaseOpened: 25/Sep 07:47:54
Old emails:
Email:
To: [email protected]
From: Madhavi Venkata Katuri [email protected]
Dear Mr. Tanushree,
I don't think anyone in Sony understands the problem that I am facing. Is anyone in Sony aware of the number of problems faced by the sutomer in the 1st one year of the purchase of the Mobile Instrument? If so, then isn't it clear that the instrument that has had so many problems needs to be replaced? Are you being fairto the customer? Do you as a professional company just believe in selling the goods and taking up free servicings only in the 1st one year and wash your hands off the customer after the completion of one year?
Its a very sad state of affair, I should say at SONY"S and I am disappointed. Sony never had any respect towards the customer satisfaction that they claim to have. I am sorry but I am not going to pick up a instrument which is defected in so many ways (more than 7 problems). You can keep it your service center and meanwhile I will take it up with the higher authorities.
Sadly, but sony doesnt have one employee in the senior level who can speak and attend to the customer when the problem is so acute. Absolute no authenticity in SONY
Madhavi
Date: Fri, 31 Oct 06:20:37 -0400
From: [email protected]
To: [email protected]
Subject: Case : 72596875
Dear Madhavi,
Thank you for contacting Sony Ericsson on World Wide Web.
As per the feedback received from the service center, we would like to inform you that your handset is ready for delivery. We request you to collect your handset and confirm us the same. We look forward for your kind co-operation and understanding in this regard in future as well.
In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
1800-11-1800
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Tanushree
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 72596875
Engineer: Achit Mathur
CaseOpened: 25/Sep 07:47:54
Old emails:
Email:
To: [email protected]
From: Madhavi Venkata Katuri [email protected]
Dear Mr. Lalit,
I think the delay is really getting too much with Sony becoming irresponsible towards the customers's case. I have received a Courier from Salora International asking me to pick up the instrument. Will Sony do something to act on it fast. Is Sony not able to handle the situation? Doesnt Sony know how to deal in a professional way? I am sorry to say, but if i dont hear form Sony on Phone or by mail in matter and not by assurances by the Sunday i.e, 2nd November I will go many steps further to dela with this case in the Press and the Consumer forum. Thanks for your delay that my warranty on the instrument has expired but that doesnt deter me from going ahead as I have all suffiecient proofs and the your false assurances.
Its upto Sony how they act now as their silence is making me, your customer act in this way. Now, I can make others aware about how Sony gives false assurances in keeping its customers happy
thanking you
MadhaviPh# 9871226575
Date: Sat, 25 Oct 07:30:44 -0400
From: [email protected]
To: [email protected]
Subject: Case : 72596875
Dear Madhavi,
Thank you for contacting Sony Ericsson on World Wide Web.
We comprehend your sentiment over the delay in contacting you and apologize for the inconvenience caused to you.
We understand your problem and disappointment you have come across and sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you.
However, we would like to inform you that we have again forwarded your complaint to the concerned department. We assure yo
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