Purchased Carrier Split Ac Model 1 Ton Duracool star on 16th July from Kohinoor TeleVideo Pvt. Ltd. (Brand new Showroom on Andheri Link Road, OPP City mall)
Mr. Amit - Attended us gleefully assuring us best services (probably Lip Service is what he meant.
The A/C was to be delivered on 18th July as per the commitment and that's when the ordeal of being a customer began...
We had to follow up with Kohinoor - with Mr. Amit on leave or purposely not attending the calls. So much for his assurance.. the number we called on is 022 67100290.
We were given many assurances of the unit reaching us on 18th and finally it did and that to @ 10.45 pm!!!
Then the installation guy came and announced that this model does not come with any copper piping or cables to connect the indoor unit with the compressor :(It implied that one had to pay for it apart from Rs.1500 installation charges which we had to as per Mr. Amit of Kohinoor.
One just called up Kohinoor and made Mr. Sallaudin of Apex Air Conditioning - Authorised Service Franchisee of Carrier. He got piece of some supervisors mind and finished installation without any word. On the service note he mentioned 12 feet copper tube consumed whereas in reality he mentioned to have consumed 9-10 feet!!! Dunno what this Rs.1500 installation charge actually includes as non transparent.
Since monsoons have set in we did not use the unit for 3-4 days.
On using it post the gap, we found ourselves suffocated a bit and put the ceiling fan to use. Next morning we informed Kohinoor - a lady responded the phone. She assured something will be done.. After continuous follow ups, a rep came and checked the air-conditioning unit. He concluded that the air conditioner needs to be checked for its thermostat's accuracy and assured us of reverting back the next day being 25th July!!! We still await him. On 25th we had received a confirmation call from Kohinoor to check if the technician had come to check the unit and on updating she assured us of the same being attended next day - 26th July...
We are stuck with the new a/c paid in full!!!
BRANDS charge for the quality and service but do not deliver without pain to the customer... So much for their values in practice.
DO NEVER TRUST KOHINOOR stores and more so CARRIER ACs...
PATHETIC PRODUCT & EVEN WORSE SERVICE:(((
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