Dear Sir,
I have lodged a complaint no. GHZ709 dated 29.07.11 to call centre of Carrier but complaint has not been resolved till date. Following is the detail of mail and reminders sent to Carrier company but nothing has been done till date. Requesting you to take necessary action and suitable claim for harrassment due to peak summers.
Thanks
Praveen Kumar Jain
177-B, Shipra Sun City,
Indrapuram, Ghaziabad UP
9811922340
Subject: Fw: Reminder - 3 : Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue payment
From: "Praveen Kumar Jain" Wed, 17 Aug 13:55:55
To: "[email protected]"
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No action so far. I have no choice but to move consumer court for suitable action & claim
Thanks & Regards
Praveen K. Jain
9811922340
From: "Praveen Kumar Jain"
Sent: Thu, 11 Aug 16:45:52
To: "[email protected]"
Subject: Fw: Reminder - 2 : Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue payment
Reminder -2
Not yet received any response yet neither from carrier nor your authorised service centre.
I am very disappointed with the very poor service level / support against carrier customer support/support. Is there any penalty on the part of carrier or service centre against causing abnormal delay in rectifying problem.
Thanks
Praveen K. Jain
9811922340
From: "Praveen Kumar Jain"
Sent: Tue, 09 Aug 17:03:16
To: "[email protected]"
Subject: Reminder - I: Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue payment
Reminder -1
Not received any response yet neither from carrier nor your authorised service centre.
Thanks
Praveen K. Jain
9811922340
From: "Praveen Kumar Jain"
Sent: Fri, 05 Aug 15:57:08
To: "[email protected]"
Subject: Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue payment
Dear Sir,
I have booked a complaint/Request no. GHZ 709 dated 29.07.11 for not cooling of air-conditioner. In complaint, I mentioned that the compressor was changed appx 2 months back (within the warranty period) and at that time we were told that if there is any problem within 3 months of change of compressor, no charges of any kind will be payable by the customer. However, again the problem came regarding cooling in AC in just with 2 months (appx.) of change of new compressor.
The person from Service centre namely M/s High cool at sector 66 noida visited on 01.08.11 (4th day of complaint) and told that there is no gas as the same may be leaked due to improper work done at the time of change of compressor. The person demanded and took Rs. 500/- as he told that they will not come again for gas filling in case payment is not made. (Please note that we had paid appx Rs. 3000/- to 3500/- at the time of change of compressor on account of Gas filling and other charges etc.).
However, since 01.08.11 no person visited our place to take care of the problem. The Service centre incharge (Mr. Aslam) initially told that person will reach your place to resolve problem and then stopped picking our call. We then rang several times at carrier service centre on 03.08.11 and 04.08.11 (Mr. Deepak, Mr. Hardeep and others) at 011-30519800 but after keeping hold us for hours either the phone disconnected or we were told that
1) that our complaint sent for Escalation
2) we are not able to contact branch office
3) we are not able contact service centre at the no. given by me (9810123098, 9310113299, 9310113293, 9911370908)
We hereby request you to please necessary action with regard to rectification of our problem at the earliest and take necessary action against the concerned service centre for his continuous harrasment in these kind of summers including return of undue charges collected by them, if any.
Hope you will understand the concern of your valued customer and do the needful at the earliest.
Thanks & Regards
Praveen K. Jain
177-B, Shipra Sun City,
Indrapuram Ghaziabad UP
9811922340
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