LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814 Complaints - No cooling - Broken display box
Review all LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814 complaints
LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814
Posted: 09-13 by Sureshchandra Amulakhbhai Virani [send email]
No cooling - Broken display box
S.A. Virani
206/5611, Amey, R.N. Marg, near
Odeon, Pantnagar, Ghatkopar (E),
Mumbai - 400075.
Dt. 13/09
To,
Registrar,
Consumer Complaints,
Mumbai
Sub : - Window A.C. of LG Company - Complaint of " no cooling " and " broken
display " box - purchsed in October - Complaining since February -
Non attendance of complaint - no replacement of defective piece.
Respected Sir / Madam
I have purchased Window AC model no. G2 DF 1 S. No. 03814 of LG Company from M/s Mayur Electronics Ghatkopar (E) near odeon, Mumbai 400075 on 19/10/07 vide invoice no. 2771. Since I am Senior citizen, and there was winter immediarely the A C was not put in action for about 3 months.
The use of AC was started in and after middle of February. It was noticed that there is " no cooling " How ever it was tried three four times by varying temperature settings. Even at 16 degree C tempeature there was " no cooling " and I have to sleep with fan at full and A C was " ON " for whole night.
I complained to Mr. Mayur and Mr. Kamlesh M/s Mayur Electronics and he in turn to LG company. Some people came for servicing of A C. This was done twice. But the result was negetive. The summer started. I was unable to use A C. After repeated complaints the service persons from Sai Enterprises Ltd. LG electronics India Ltd. service division Mr. Rehan, Mr. Tushar, Sardarji, and others visited three to four times.
One Mr. Joseph from the same service division also visited and carried out some tests. He was confirmed that there is some defect in A C. Besides that he informed me that there are many more complaints for this model of AC. He was having list and papers of complaints of other purchasers of Garodianagar Ghatkopar (E) having the same complaints of " no cooling " He also informed that this model is defective. He informed that he would recommand for replacement of A C.
I have written the complain that " there is no cooling ", every time on the paper produced by every visitor for signature for having visited for complaints.
Later on in the month of May Mr. Methew of Service Division collected A C for inspection in their workshop. After couple of days he reinstalled AC in my house. It was gathered that he has checked gas leakages. I used AC on the same day, but the result was same i.e. " no cooling "
I phoned to Mr. Methew and he informed me that he would inform to LG company and ask for replaement of this defective piece. The entire summer I could not use AC., because fan was cooler then A C.
In the mean time I was moving from post to piller for rectifying the defect or replacement and also complaining to the distributor, M/s Mayur electronics.
After repeated phone calls to Mr. Methew and personal contacts with M/s Mayur Electronics, the A C was again taken to workshop. M/s Mayur Electronics later on informed that the compressor and broken display box are being replaced. Mr. Methew during one phone conversation informed that the A C woould replaced by new one since it is the purchase of the year but the compressor and broken display box will be replaced. The logic behind " not to replace the defective piece since it is purchase of year 2007 " is not understood and it is best known to L G Company. It can be interpreted that this product manufactured in the year 2007 must have the defect. Later on this defect might been noticed by them. But by that many pieces would been sold by the L G Company. Because Mr. Joseph was having the same complaint from some other purchasers also and he had come for carrying out tests. That is why company does not want replace the defective A.C. sold by them in the year 2007.
Till date i.e. till 13/09 the complaint is unattended.
Last week company sent his person Mr. Mansur Aehamad for inspection. Now he says that this A C is for 100 SFT. area of room, and asked me what is area of my room I said it is 108 sft. But I immediately asked him for 8 sft. more area there would "zero cooling " such that when A C was " ON " and set at 16 degree C I have to sleep without baniyan. I offered him to come and sleep in the room for the whole night with A C " ON " and ascertain the fact. This was told to previous visitors of the company also. But the complain is not attended.
It is my reading that the company wants to escape from the responsibility and pass the time till one year guarentee period passes. The dealer M/s Mayur electronics also have hands in gloves with LG company but uses sweet tongue with us and tells us to fight with the company and they would support me. This appeares to be game plan of Company and distributors.
I have framed in my mind the LG company is useless and cheating the consumers by supplying defective products. I recommand not to purchase any product of this company and also recommand to purchase AC or other electronic products from reputed distributors. LG has in their mind to take away hard earned money of the people / public and dump rejected or defective material to the houses.
" If LG people are reading this complaint I earnestly request you to please look into the matter and either reove the defect of the AC or replace the defective piece because me and my wife are senior citizen and we have purchased such branded AC first time in our life and we faced this. "
In this I would like to sight my personal experience for purchase in United states. I had purchased a set of nonstick utensils. When I opened the box at my residence, I found that oen piece was slightly bend. I went to the distributors after couple months and returned back the entire box without even mention of any defects. He immediately took back the material and refund the money back to me. I then mentioned the complaint and asked why such defective material was being supplied to consumer. He immediately expressed feelings of sorrow and asked for forgiving him for the troubles I faced for bring back the material. Not only that he offered 10 % special discount to me on any material / any amount that I would like to purchased on that day so as to compensate the gas I consumed for returning back the defective material since his shop was about more than half an hour from the house.
I kindly request you to give me justice and help me ingetting replaced defective A.C. piece from this thick skined L G Company.
My e mail id is [email protected] and landline phone no. is 25138020.
Yours faithfully,
S.A. Virani.
Read comments
Comments
14 days ago by Suresh A. Virani [send email]
Corrections. Please read as (b) in place of (a) written in the complain letter
Correction no 1:
(a) Mr. Methew during one phone conversation informed that the A C woould replaced by new one
(b) Mr. Methew during one phone conversation informed that the A C woould not be replaced by new one
Correction no. 2 :
(a) reove the defect
(b) remove the defect
Correction no. 3 :
(a) But by that many pieces would been sold by the L G Company.
(b) But by that time many pieces would been sold by the L G Company.
Correction no. 4 :
(a) That is why company does not want replace the defective A.C. sold by them in the year 2007.
(b) That is why company does not want replace the defective A.C. sold by them in the year 2007. Later on the A.C. was returned and reinstall in my house without rectifying the defects i.e. not replacing compressor and broken display box.
Correction no. 5 :
(a) I consumed for returning back the defective material since his shop was about more than half an hour from the house.
(b) I consumed for returning back the defective material since his shop was about more than half an hour drive from the house.
ingetting
11 days ago by Suresh A. Virani [send email]
Dt. 16/09/08
Sir / Madam,
Referring to my above complaint dt. 13/09/08, I want to add as under. I have been following up with M/s Mayur Electronics, who was assuring that he would talk top officials of L G. To day on 16/09/08 at 1 - 40 P.M.
Mr. Kamlesh and Mr. Mayur from M/s Mayur Electronics informed that L G top level Manager told him that the location of A C requires to be changed. One more baseless argument.
Earlier they argued on area of room for which I told that for slightly more area would there be " zero cooling? That too at 16 degree C. " To which they had no answer.
So now they have found out another location of A.C.. The A.C. purchased by me is window A.C. And window is provided in the same location for all the flats of building. Naturally window A.C. is to be placed in the window, wherever it is located. All the flat owners if they purchase window A.C. will have to locate A.C. there only.
Suppose if it take some time to get cooled the entire room due argued location, but how much? At 16 dgree C the whole night and eventhen " Zero cooling "
This implies the L G company and the Distributor M/s Mayur Electronics are making lame arguments. They have strong desire to throw defective material on head of customers. Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A.C. and trying for proving it to be genuine piece, by paying me the compensation as under.
(1) To pay Rs. 10.00 lakh for mentally torturing me endlessly.
(2) To refund back the entire amount with 36 % interest and the expense made for fitting the A.C..
(3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(4) To pay entire legel charges required to be incurred with 36 % interest.
Yours fiathfully,
Suresh Virani.
3 days ago by Suresh A. Virani [send email]
First of all some corrections in the aforesaid content.
Read (b) in place of (a)
Correction No. 1
(a) So now they have found out another location of A.C..
(b) So now they have found out another baseless argument as " location of A.C.. "
Correction No. 2
(a) due argued location
(b) due to argued location
Correction No. 3
(a) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A.C. and trying for proving it to be genuine piece, by paying me the compensation as under.
(b) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics -- for supplying the defective piece A.C. and trying for proving it to be genuine piece -- by paying me the compensation as under.
Correction No. 4
(a) (3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(b) (3) To withdraw this model sold by the L G company from the market in India and pay the even compensation to such purchasers in general public interest.
Now further Report
Dt. 24/09/08
Sir / Madam,
When Mr. Mansur Aehamad came to my house for inspection, I told him that i know couple of persons who had purchased 1 ton A.C. and have quite bigger area of room then mine, but they get very fine cooling and they set timer for 2 hours so that the A.C. gets automatically turned off and they do not need A.C. for the rest of the night. I told him to visit these places.
In this context Mr. Mansur Aehamad came to my house to day on 24/09/08 and requested me to take to such places. I took him to that place. He inspected and confirmed that the area of the room was substantially larger then my room. He also ascertained from the users about the cooling condition. He checked something with instrument brought by him. He told that the readings same at my place and this place. I told that I do not know what you are checking and what is the technicality. I only understand that I am not geeting " cooling ".
To which he immediately reacted, " I have already suggested earlier and now also that you go for 1.5 ton A.C. "
This itself means that there is some problem with A.C. and is better known to them (means L G company and their persons who periodically visited my house), but they do not want to agree to defect of the piece, and suggesting me to purchase 1.5 ton A.C. I told him that if company wants to upgrade my A.C. with no cost to me then I dont have objection.
But respected Sir / Madam, even after upgrading the A.C. with no cost to me, the company will have to pay the compensation mentioned above.
Please kindly help me in resolving the above issue.
Yours truely,
Suresh Virani
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