The Extended warranty is really useless. I had a worst experience dealing with these people. There database is not synchronized and they showroom people and Call center people do not work in co-ordination.
I had bought three products from Chroma and I had opt for extended warranty for all the 3 products (TV, Washing Machine, Water Purifier). Recently, my Onida TV was down and I had called up toll free number to raise a complaint, to my shock the representative said that there no such product updated in their system with respect to my invoice number. I had to reach out to showroom people to make this correction, for which they took two days of time, then again I received a call from the customer support and they asked my phone number and the name to check in their system, again one more shock they said they are not able to trace my details in their system.
Again, I had to reach out to showroom people for the same, again after two days I called to customer support they said they have two washing machines in their system but not TV. So, finally I gaveup, do not ever opt for this extended warranty it is really hopeless.
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