First and foremost, the call center will action the complaint only after 48 hrs of the same being registered! Inspite of informing them the nature of complaint the service person lands up 72 hrs later with out the spare. The complaint was registered on 10May and till date a simple control nob has not been replaced. The local service manager in Bangalore is not available and the acting mgr has barred all incoming calls! As informed by the service person, models keeping changing every year and we need to keep up with that trend. You mean to say that the spares for a product purchased in 2002 would not be available?
I am unable to comprehend the companies attitude. Any suggestions?
Hassled consumer.
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