THE REFRIGERATOR WAS NOT WORKING AND COMPLAINT WAS LODGED IN THIS REGARD. AFTER ABOUT 10 DAYS AND THAT ALSO ON OUR REPEATED REMINDERS ONE TECHNICIAN CAME AND ATTENDED TO OUR COMPLAINT, BUT AGAIN AFTER ONE DAY SAME PROBLEM WAS CAME. AGAIN WE TRIED AND TRIED THE LG CUSTOMER CARE NUMBER OF TIMES BUT OF NO USE. FEW FOLLOWING NUMBERS OF LG WE HAVE TRIED BUT TILL DATE NO BODY HAS ATTANDED TO OUR REFRIGERATOR:-
1. 9811354152 CUSTOMER RELATION OFFICER-MS. NIKITA
2.9811354667 BRANCH SERVICE MANAGER-MR. ATUL WADHWA
3.9818586308-MECHANIC SHAMSHER SINGH
THE CORRESSPONDENCE MADE WITH THE LG IS AS UNDER:-
RE: Faulty Refrigerator
R Sharma
Sent: Monday, June 06 8:56 AM
To: LG Service [[email protected]]
Cc: [email protected]
Sir,
Even after our repeated reminders if you are not in a position to get our refrigerator repaired, which was not attended by your technician properly and not ready to rectify the fault left over by him, then we have to approach the consumer court.
We never expect this kind of poor service from LG-Multi National Company.
Take the matter on priory basis and take the action against the defaulters.
For Thomson Press (India) Ltd
Capt Rajindar Sharma
Manager Admin
9818297130
From: LG Service [[email protected]]
Sent: Saturday, May 28 12:49 PM
To: R Sharma
Subject: FW: Faulty Refrigerator
Dear Sir
Customer is writing in to Head office about his dissatisfaction.
Please speak to the customer & update about present status of the issue.
Please reply to the customer on mail about the present status.
Regards
Praveen
LG Corporate Office
Greater Noida
From: R Sharma [mailto: [email protected]]
Sent: Saturday, May 28 10:25
To: [email protected]
Cc: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
Subject: FW: Faulty Refrigerator
Sir,
The service of LG has gone very down due to the following reasons:-
a. After our repeated reminder and verbal discussion on telephone No-9811354667 we were able to get the service for our refrigerator.
b. One mechanic Mr. Shamsher mobile No-9818586308 visited on 26.5.11 and filled the gas due to which the Refrigerator was not cooling.
c. On 27.5.11 same problem was existing again in our refrigerator and we immediately tried to contact Mr. Shamsher on his mobile No-9818586308 which was given to us by him but he was not picking up the phone.
d. On 28.5.11 again we tried to contact Mr. Shamsher on his mobile but he is not picking up the phone.
e. The Invoice No 01373 dated 26.5.11 is attached for the reference.
You are requested to direct your staff to attend our refrigerator immediately.
Capt Rajindar Sharma
Manager Admin
9818297130
From: R Sharma
Sent: Saturday, May 21 12:16 PM
To: 'LG Service'
Subject: RE: Faulty Refrigerator
REMINDER NO-3
Neither I am not able to get the mobile number 9811354667 which you have mentioned nor has anybody from LG visited to rectify the problem.
Capt Rajindar Sharma
From: LG Service [mailto: [email protected]]
Sent: Friday, May 20 5:45 PM
To: R Sharma
Subject: RE: Faulty Refrigerator
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.
Please don't hesitate to contact our Branch Service Manger Mr Atul Wadhwa on his mobile number 9811354667.
Thanking you and reassuring you of our best services always.
Thanks and Regards.
Akanksha Verma
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
From: R Sharma [mailto: [email protected]]
Sent: Friday, May 20 12:29 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
Subject: RE: Faulty Refrigerator
REMINDER NO-2
When the service will be done?
Capt RS
From: LG Service [mailto: [email protected]]
Sent: Thursday, May 19 5:08 PM
To: R Sharma
Subject: RE: Faulty Refrigerator
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Customer Relationship Officer so that an immediate step can be taken in this regard.
Please don't hesitate to contact our Customer Relationship Officer Ms. Nikita on her mobile number 9811354152.
Thanking you and reassuring you of our best services always.
Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[cid: [email protected]]
[cid: [email protected]]
From: R Sharma [mailto: [email protected]]
Sent: Thursday, May 19 10:34 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
Subject: RE: Faulty Refrigerator
REMINDER NO-1
OUR REFRIGERATOR IS STILL WAITING FOR THE SERVICE.
CAPT Rajindar Sharma
9818297130
From: LG Service [mailto: [email protected]]
Sent: Friday, May 13 12:12 PM
To: R Sharma
Subject: RE: Faulty Refrigerator
Dear Customer,
We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable feedback, on our service ID [email protected].
Thanking you and reassuring you of our best services always.
Thanks & Regards
Madhuri Vishwas
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
From: R Sharma [mailto: [email protected]]
Sent: Friday, May 13 10:17 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
Subject: RE: Faulty Refrigerator
NO BODY HAS COME TO ATTEND THE REFRIGERATOR.
CAPT RAJINDAR SHARMA
9818297130
From: LG Service [mailto: [email protected]]
Sent: Wednesday, May 11 12:38 PM
To: R Sharma
Subject: RE: Faulty Refrigerator
Dear Customer,
We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Taking your concern forward, a complaint has been registered with the Call center. Your online complaint number is RNA110511071461and immediate steps would be taken in this regard.
For further assistance please provide us your valuable feedback, to help us serve you better, on our Customer Care Numbers -
18001809999 (mtnl / bsnl) 39010909 (For other operators prefix STD code)
Earnestly soliciting your patronage and assuring you of our valuable services at all times.
Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[cid: [email protected]]
[cid: [email protected]]
From: R Sharma [mailto: [email protected]]
Sent: Wednesday, May 11 9:09 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
Subject: Faulty Refrigerator
Sir,
My LG Refrigerator 195NH4 is not cooling. You are requested to send your mechanic at the following address immediately:-
Thomson Press (India) Ltd
C-41, Phase-II,
Noida
Thanking You
Capt Rajindar Sharma
Manager Admin
9818297130
PLEASE LOOK INTO IT.
THANKS
RAJINDAR SHARMA
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