Dear Sir,
I had purchased a Nokia phone from you Saket store, which becomes a chain of complaint for our self. Let me tell you the entire chain of misfortunes happened with us:
We went to your Saket store to by a Nokia X6 for us 2 ½ months back and we purchased the same by paying 12500/- by credit Card. But very next day we found that the phone was physically damaged. Then again we went to the store to change the handset but surprisingly there was no other handset available of Nokia X6 moreover the staff there (Sanjeev Kumar, EMP ID: 2912) was trying even forcing us to buy the same handset, but after a long argument we decided not to go for that one and asked our money back.—This was the first misfortune.
After getting agreed on refund Mr. Sanjeev Kumar said that he cannot refund us the money neither in Cash nor on credit card, and can give us Gift vouchers for same value—This was the second misfortune.
Again after a long argument finally he agreed on refunding us via cheque. We felt a bit relaxed now, but we were not aware that one more problem is waiting for us. After few minutes Mr. Sanjeev Kumar came with another excuse that cheque cannot be issued as Accounts person is not present and signatories are not there.—This was the third misfortune.
Now we were helpless as he left us with no other option but to go with that damaged phone, then we decide to change the model number and go for some other phone for same price range. Till this we already invested 2 hours. Finally we decided to buy Nokia C6 (slider one), as left with no other option even that was a broken seal item, which was costing 500/- more than the Nokia X6, and as a gesture Mr. Sanjeev Kumar waived off the difference. This time we were relaxed that at least we got some value of hard earned money, but this was not the end of our problems.
After 2 ½ months our phone starred getting hanged and almost switched off frequently, again we decided to go to your Saket store, despite of lot many problems faced earlier, and ask them to get it checked/repaired.
And finally the biggest disaster happened. Got a call 3-4 days back from Croma Saket that there some damage in our phone and if we want our phone back in running condition then we’ll have to pay 3000/-. The reason given that some slider parts are damaged. Is Nokia making so bad phones that a slider parts of a specially designed slider phone can be damaged in just 2 ½ months or is it Croma selling damaged and seal broken products?
We again went to Store yesterday, and this time first of all no one was even bothering to attend us. Is only sale matters for you there is any value of customer as well? After waiting almost half an hour I went to an attendant and ask for any after sale person, he directed me to the after sale desk where I narrated entire story line by line again and asked to Mr. Sanjeev Kumar to come and sort this out. After hearing all my complaints Mr. Sanjeev Kumar straight away say No to any resolution until we will pay 3000/-.. I want my money back as after seeing and facing lot many issues I don’t even want the phone back.
I am raising this issue to you with a hope of resolution. Please look in to this and get this sorted out ASAP as we are totally frustrated now. Waiting a positive response.
Regards,
Shahnawaz Ansari
91 9911773089
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