Extremely poor services. I have bought Phillips LCD which was under extended warranty (EW) and failed technically within the EW period. I lodged a complaint on 8th Jan'11 however even after 4 months there is no resolution to the issue. CROMA has offered me to pick up another product as the LCD could not be repaired and the similar models are obsolete, however, they do have only one model of the specification I have looked for and bought earlier (100Hz LCD) and they are offering me a 50 Hz and that too of a inferior brand with no choice at all. I am kind of being forced to buy the product whatever is available on the CROMA shelf rather than looking at the quality that too when they are deducting approx 4500/- as their charges (not sure what the charges are for). It's been horrendous for being CROMA customer. Post my complaint I was the one to follow up than the CROMA EW team and I had more updates than the senior managers at the EW. I was the one to provide them the latest updates which should have been the other way round. I have spent unaccounted time and money but have not received a resolution till May'11 and I am still not sure when thisw apathy is going to end and I will be able to enjoy watching TV again (here as of now LCD and money both are with CROMA EW). Warning: Avoid being CROMA customer unless it's an extreme emergency.
0 comments